This section contains two short video interviews with Dr Mee-Yan Cheung-Judge - an international expert on cultural change. She discusses the most important issues for councils to consider in making their organisations fit for the future. The interview is presented in two parts:
Part 1 (6mins 19secs) - focuses on culture being key to successful service transformation and having a united management team to lead the change
Part 2 (4mins 33secs) - considers how organisations can create the conditions for change
In order to view this content you will need flash player installed onto your computer (contact the ICT helpdesk on x.73333, or log a call online) and a set of headphones in order to hear the audio. Transcripts of the interview are also available.This course focuses on how to win hearts and minds during organisational change.
It looks at change from the perspective of participants, advocates, change leaders and change agents, whilst also introducing tools that can be used to manage people through a change process.
The course explores the concepts surrounding how people respond to change. It is aimed at people who will be responsible for leading or managing a change process, although people who find themselves experiencing change as participants will find it equally relevant.This module examines what it means to be a supervisor and offers some fast-track methods for achieving excellence.
You should aim to spend around 25 minutes on this module.
After completing this module you will be able to involve your team right from the start, set challenging goals for your team, support and motivate your team and review the effectiveness of your team
This module provides an introduction to quality management. It documents processes to follow to help achieve improvement in the four key areas of effective quality management.
By the end of the module you will be able to plan for quality by establishing a clear team directive. You will be able to build an effective team and have learnt methods to research and improve quality management techniques.
This module is aimed at anyone who needs to effectively lead a team. It will enable you to identify the basics of good teamwork, which in turn will allow you to improve your team's performance.
It suggests techniques to enable you to establish a team purpose, build team spirit, improve team performance and then assess your own performance as a leader.
Expect to spend about 20 minutes completing this module.
This course is aimed at middle managers and focuses on improving communication skills and working practices to develop personal leadership.
The e-learning course was produced in partnership with Calderdale Metropolitan Borough Council.
This module will outline the key skills required for tackling the five essential management areas. Quality, finance, resources, information and change.
You should aim to spend around 25 minutes on this module
If you have registered onto the ILM Level 3 programme and studying either towards the award, certificate or diploma, you will find the supporting documentation to your chosen units in the following modules.
Cardiff's e-Learning Zone: Courses
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