Courses

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Course categories

		Libraries
		Central Library Bulletin Board
		Library Staff Zone
		NetLoan and the People's Network
		Online Resources for Staff and Public
		Staff Induction
		WorkFlows 101
		Central Staff Newsletter experiment
		Tips, FAQs and good practice

	Policies & Procedures
	Personal Performance & Development Reviews - A Guide for Managers
	Personal Performance & Development Reviews - A Guide for Staff
	Safeguarding Children
	Sickness Absence Management

	Induction
	Health and Safety
	Introduction to Local Government

	Management Development
	Culture change and leadership
	Change Management
	Supervising
	Quality Management
	Team Leading
	The Learning Manager
	Management
	ILM Level 3

	Emergency Management
	Emergency Planning

	Information and Technology
	SAP Test Area
	E-Learning Zone Help Documents
	E-Learning Zone Discussion Forum
	Working Smarter
	IT Skills - Using Microsoft Word
	IT Skills - Getting Started
	IT Skills - How to use email
	Information Management
	Writing for Web
	Microsoft Office On-line Tutorials
	Freedom of Information
	Technology and Change

	Communication
	Brush up on Spelling
	Consultation and Community Engagement
	Meeting Skills
	Communication Skills
	Presentation Skills
	Effective Writing

	Development of Self and Others
	Training and Development
	Coaching
	Self Development

	Corporate L&D Course Information
	Maps & Directions etc
	Courses available through Corporate L&D
	Assertiveness - How to Boost your Confidence
	Building the Team
	Coaching & Training Your Work Team
	Corporate Induction
	Costs & Budgets
	Customer Focus for Front Line Staff
	Discipline & Grievance
	Effective Meetings for Managers
	Equality Awareness
	Faith & Cultural Awareness Visit
	Giving Briefings and Making Presentations
	Health & Safety
	ILM level 3 Certificate in Professional Workplace Coaching
	ILM Level 3 Induction
	Influencing Others at Work (Negotiation Skills)
	Introduction to Leadership
	Managing Conflict in the Workplace
	Managing Creativity & Innovation
	Managing Customer Service & Quality
	Managing Performance
	Managing Stress in the Workplace
	Managing Projects
	Marketing for Managers
	Meeting & Minute Taking
	Motivating People to Perform
	Obtaining Information for Effective Management
	Problem-Solving and Decision-Making
	Recruitment & Selection
	Sickness Absence Skills Workshop
	Sustainability & Efficiency
	Time Management
	Understanding & Planning Change
	Understanding the Communication Process in the Workplace
	Understanding Workplace Information Systems
	Writing for Business

	Equality & Diversity
	Gender Equality & Diversity
	Helping & Communicating with Disabled Customers
	Communicating with Deaf Customers
	Introduction to Equality and Diversity
	Tackling Racial Discrimination
	Equality, Diversity & Equality Strands

	For Review
	test area
	Personal Performance & Development Reviews for Managers

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