Learning Catalogue

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Video

Carmel Millar - What Makes a Great Team?

  • Learning Pool
  • 394 Downloads
Last Updated: 1 Mar 2012
  • 5

Video

Manual Handling

  • Hertfordshire County Council
  • 255 Downloads
Last Updated: 3 Jun 2009
  • 3

Video

Microsoft Office 2010 Ribbon 2010

  • City of London
  • 193 Downloads
Last Updated: 20 Dec 2010
  • 1

Video

Office Manual Handling Part 2

  • Powys County Council
  • 167 Downloads
Last Updated: 10 Feb 2010
  • 1

Video

Carmel Millar - Leading Teams Towards Excellence

  • Learning Pool
  • 163 Downloads
Last Updated: 1 Mar 2012
  • 2

Video

Simon Pollock - Customer Service

  • Learning Pool
  • 149 Downloads
Last Updated: 2 Apr 2012
  • 5

Video

Office Manual Handling Part1

  • Powys County Council
  • 127 Downloads
Last Updated: 10 Feb 2010
  • 1

Video

Coaching (scenario1_320)

  • Learning Pool
  • 119 Downloads
Last Updated: 11 May 2009
  • 2

Video

Lancaster City Council induction

  • Lancaster City Council
  • 118 Downloads
Last Updated: 5 Jan 2009
  • 1

Video

Dr Andrew Larner - Mutual Social Enterprise

  • Learning Pool
  • 115 Downloads
Last Updated: 2 Mar 2012
  • 2

Video

Phoning in sick properly

  • Lancaster City Council
  • 107 Downloads
Last Updated: 9 Dec 2008
  • 1

Video

Derrick Anderson - The Role of Leadership

  • Learning Pool
  • 105 Downloads
Last Updated: 2 Apr 2012
  • 2

Video

Dean Shoesmith - Leadership Challenges Public Sect

  • Learning Pool
  • 101 Downloads
Last Updated: 2 Mar 2012
  • 1

Video

Sarah Goodwin - Building Leadership Capability

  • Learning Pool
  • 97 Downloads
Last Updated: 2 Mar 2012
  • 3

Video

Carrying out a performance appraisal interview - b

  • Lancaster City Council
  • 93 Downloads
Last Updated: 5 Jan 2009
  • 2

Video

Customer Service Training

  • Chelmsford Borough Council
  • 92 Downloads
Last Updated: 28 Jan 2010
  • 1

Video

Lights are on Data Protection Act Video

  • Tendring District Council
  • 89 Downloads
Last Updated: 18 Feb 2010
  • 1

Video

Anne-Louise Clark - Courage in Leadership

  • Learning Pool
  • 89 Downloads
Last Updated: 2 Apr 2012
  • 2

Video

Social Media in Local Government

  • Learning Pool
  • 82 Downloads
Last Updated: 15 Dec 2009
  • 0

Video

Poor customer service

  • Lancaster City Council
  • 74 Downloads
Last Updated: 5 Jan 2009
  • 1

Video

Lloyd Davies - Creativity and Leadership

  • Learning Pool
  • 68 Downloads
Last Updated: 2 Mar 2012
  • 1

Video

Paul Masterman - Communicating Change

  • Learning Pool
  • 65 Downloads
Last Updated: 30 Mar 2012
  • 1

Video

Michael Coughlin - Develop Leaders for the Future

  • Learning Pool
  • 61 Downloads
Last Updated: 2 Mar 2012
  • 2

Video

Westminster Induction Video

  • Westminster City of
  • 59 Downloads
Last Updated: 6 Apr 2010
  • 0

Carmel Millar - What Makes a Great Team?

  • Learning Pool
  • Last Updated: 1 Mar 2012

Leadership 2012. Public Leadership Voices.

Manual Handling

  • Hertfordshire County Council
  • Last Updated: 3 Jun 2009

Short video clip giving advice on lifting and handling techniques

Microsoft Office 2010 Ribbon 2010

  • City of London
  • Last Updated: 20 Dec 2010

This video is on upgrading to the Office 2010 Ribbon, shared by City of London.

Office Manual Handling Part 2

  • Powys County Council
  • Last Updated: 10 Feb 2010

Short video clip of Phil Taylor

Carmel Millar - Leading Teams Towards Excellence

  • Learning Pool
  • Last Updated: 1 Mar 2012

Leadership 2012. Public Leadership Voices.

Simon Pollock - Customer Service

  • Learning Pool
  • Last Updated: 2 Apr 2012

Leadership 2012. Public Leadership Voices.

Office Manual Handling Part1

  • Powys County Council
  • Last Updated: 10 Feb 2010

Short video on Office Manual Handling

Coaching (scenario1_320)

  • Learning Pool
  • Last Updated: 11 May 2009

Lancaster City Council induction

  • Lancaster City Council
  • Last Updated: 5 Jan 2009

Lancaster City Council's induction video is a good example of how to use this media effectively to introduce the council to new employees. This resource has proven so successful at Lancaster that it forms the basis for the formal corporate induction course.

Dr Andrew Larner - Mutual Social Enterprise

  • Learning Pool
  • Last Updated: 2 Mar 2012

Leadership 2012. Public Leadership Voices.

Phoning in sick properly

  • Lancaster City Council
  • Last Updated: 9 Dec 2008

In this video the employee phones in to work to inform them that they won't be into work due to sickness. Her colleague answers the phone and insists that she follow process by speaking directly to her manager. Although the employee is annoyed by this, the manager assures her wellbeing and then ensures that any work related matters are dealt with before agreeing their next phone contact.

Derrick Anderson - The Role of Leadership

  • Learning Pool
  • Last Updated: 2 Apr 2012

Leadership 2012. Public Leadership Voices.

Dean Shoesmith - Leadership Challenges Public Sect

  • Learning Pool
  • Last Updated: 2 Mar 2012

Leadership 2012. Public Leadership Voices.

Sarah Goodwin - Building Leadership Capability

  • Learning Pool
  • Last Updated: 2 Mar 2012

Leadership 2012. Public Leadership Voices.

Carrying out a performance appraisal interview - b

  • Lancaster City Council
  • Last Updated: 5 Jan 2009

The scenario is of a busy manager struggling to cope with an increasing departmental workload and covers issues of time management, delegation and team-building. In this video the boss leads the performance appraisal interview but doesn't follow best practice.

Customer Service Training

  • Chelmsford Borough Council
  • Last Updated: 28 Jan 2010

This video covers the customer service essentials at Chelmsford Borough Council

Lights are on Data Protection Act Video

  • Tendring District Council
  • Last Updated: 18 Feb 2010

Video for Data Protection Act produced by Information Commissioners Office

Anne-Louise Clark - Courage in Leadership

  • Learning Pool
  • Last Updated: 2 Apr 2012

Leadership 2012. Public Leadership Voices.

Social Media in Local Government

  • Learning Pool
  • Last Updated: 15 Dec 2009

Sheffield City Council's James Hird attended a presentation on social media by Dave Briggs and talks here about his views.

Poor customer service

  • Lancaster City Council
  • Last Updated: 5 Jan 2009

This video illustrates the problems faced by citizens in reporting basic problems to a council. An elderly lady is trying to report a blocked toilet. Following an unsatisfactory telephone response, her son intervenes. He is forced to visit the council, where the response is deeply unsatisfactory.

Lloyd Davies - Creativity and Leadership

  • Learning Pool
  • Last Updated: 2 Mar 2012

Leadership 2012. Public Leadership Voices.

Paul Masterman - Communicating Change

  • Learning Pool
  • Last Updated: 30 Mar 2012

Leadership 2012. Public Leadership Voices.

Michael Coughlin - Develop Leaders for the Future

  • Learning Pool
  • Last Updated: 2 Mar 2012

Michael Coughlin - Developing leaders for the future. Leadership 2012. Public Leadership Voices.

Westminster Induction Video

  • Westminster City of
  • Last Updated: 6 Apr 2010

Westminster Induction Video

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