Customers Testimonials 

Here are a few of the nice things that our customers have had to say about us.

 

“I would like to say at this point, I have found the support team fabulous and so helpful.

Customer service as it should be!” 

Ola Steadman, Croft Management Centre

 

“Many organisations today are very quick to sell you a product, but then provide no support or after care service whatsoever. 

This is not the case with Learning Pool where the customer service and support provided is exemplary.”

 Jenny Williams, Ealing Council                                                           

 

“Our membership of the community has enabled us to tap into and use e-learning resources shared by others in the public sector. We must thank everyone at Learning Pool for their support and help in getting us to where we are with our DLE and the modules we offer.

All the staff at Learning Pool are so knowledgeable and willing to help and support in whatever way they can – they really do go that extra mile.  So a big thank you to all at Learning Pool.”

 Lorraine Burke, London Borough of Waltham Forest

 

“I would just like to say how impressed I am with the way you have pulled together all the different facets of this project on behalf of Learning Pool this week, to make it fully possible for Norfolk County Council to launch the new system with confidence on Monday.

We are all really pleased with the product we have now and we are proud of the result and of the part that everyone has played to make it happen.”

Vera Cooke, Norfolk County Council

 

 

“The excellent and responsive level of customer service enables us to have confidence in the system and I know that if I have an issue it will be resolved quickly and courteously.”

 Simon Green, Blaenau Gwent County Council

 

 

“It’s a pleasure working with Learning Pool, everyone in the team is always so helpful.

You all feel like colleagues rather than a supplier!”

Lorraine Squires, Bournemouth Borough Council 

 

“Since 2006 we’ve been impressed by the new teams continued dedication to the original vision of sharing all aspects of e-learning.

Whilst sharing content and courses is important and very cost-effective, equally crucial has been the networking opportunities that have arisen from being part of the growing community.”

Gareth Jones, Hertfordshire County Council 

 

“Being part of Learning Pool has given us a great framework within which to collaborate with neighbouring councils.

Our account manager has acted as a great catalyst in this and we are already seeing the benefits.”

 

Andy Sorton, Poole Council

“The YoHr Regs programme was delighted to choose Learning Pool for the development of its community hub project.

The solution offered exceptional value for money and a flexibility and level of functionality not as evident in the alternatives assessed.The agile and iterative approach to project design has been very welcome and the interest shown in understanding our needs has led to the development of a new collaboration platform spanning Yorkshire and Humber’s 22 local authorities that we believe will prove to be a great success. I’d have no hesitation in recommending Learning Pool to others.”

Ken Eastwood, Barnsley Council 

“I would like to thank you for your hard work to get Camden up and running with Learning Pool.

I am under no illusions that we have asked a lot and you have delivered far more than I had ever expected.

You have made a complicated technical task easy to understand and a lot of fun along the way – the people at Learning Pool really make the difference.Your can do attitude and positive outlook on challenging tasks has really helped to get me through and, looking back, we have come such a long way.” 

 

Emma Bown, London Borough of Camden  

 

“The complete Learning Pool package is a fantastic deal – the DLE, courses, the Authoring Tool and the opportunity to share between authorities is unique.

The services enable us to continually deliver cost effective learning that meets the needs of the authority and we are delighted to be part of the community.”

Bill Heasman, Devon County Council 

 

“The system is very user friendly and the more I use it the more friendly it gets.  I could not have asked for more support in the setting up of the system, assistance with launching across the organisation and managing the system.

I received this support from Day 1 and it seems that nothing is too much trouble for the staff of Learning Pool.  I cannot recommend Learning Pool enough.”

 Kirsty Middlemist, KMCS 

 
 

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  • Testimonials

    • Bill Clayton, Thurrock Council

      “Learning Pool’s customer support is fantastic. I often get people following up with phone calls or direct emails. I even had one guy on the phone for 20 minutes taking me through an operation on our DLE making sure I got the resolution that I wanted and I understood it.

      Another gentlemen recently helped with bulk-loading around 80 people to help improve our support to our Foster Carers.

      It’s great to know that we have excellent support behind us for our users and our development.”

    • Simon Green, Blaenau Gwent County Borough Council

      I found Paul Matthews Key Note talk  at the recent Welsh Event both inspiring and depressing (Because I don’t work there!).

    • Ken Eastwood, Barnsley Council

      “The YoHr Regs programme was delighted to choose Learning Pool for the development of its community hub project. The solution offered exceptional value for money and a flexibility and level of functionality not as evident in the alternatives assessed.

      The agile and iterative approach to project design has been very welcome and the interest shown in understanding our needs has led to the development of a new collaboration platform spanning Yorkshire and Humber’s 22 local authorities that we believe will prove to be a great success.

      I’d have no hesitation in recommending Learning Pool to others.”