Website privacy policy

1.  Introduction

1.1  Learning Pool Limited takes the privacy of your information very seriously.  This policy explains how and for what purposes we use the information collected about you via (referred to below as the “Site”).

Please read this privacy policy carefully.  By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

1.2  If you have any queries about the policy, please get in touch with us at and we will do our best to answer your questions.

2.  Personal information collected

2.1  We will collect the following personal information from you:

3.  Use of this information

3.1  We will use this information in order to:

4.  Sharing this information

4.1  We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take reasonable steps with the aim of ensuring that your privacy rights continue to be protected.

4.2  Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

5.  Information automatically collected from your computer

5.1  Log files / IP addresses:  When you visit the Site our web server automatically records your IP address.  This IP address is not linked to any of your personal information.  We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.

5.2  We may also gather other non-personal information (from which we cannot identify you) such as the type and/or language of your internet browser which we use to provide you with a more effective service.

6.  Cookies

6.1  When you visit the Site we may store some information (commonly known as a “cookie”) on your computer.  Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.  Passwords and credit card numbers are not stored in cookies.  A cookie helps you get the best out of the Site and helps us to provide you with a more customised service.  We use cookies so that you do not have to re-enter your details each time you visit the Site and to track how our site is used and to improve and update our content.

6.2  You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

7.  Information about other products and services

7.1  From time to time we may send you information about our services that we think may be of interest to you.

7.2  You can tell us to stop this at any time by sending an email to

8.  Changes to your details

We aim to keep our information about you as accurate as possible.  If you would like to review or change the details you have supplied us with, you may do so at any time by visiting your profile and selecting edit profile.

9.  Use of forums, chat rooms or message boards

The Site may from time to time include chat rooms, forums, message boards, and/or news groups on which you can post information.  Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose any of your personal details as part of that information.

10.  Security

We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use.  We use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us.

11.  Linking to third party websites

11.1  We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

11.2  In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

12.  Transferring your information outside of Europe

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

13.  Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at

14. Changes to this Privacy Policy

We may occasionally update this policy to reflect changes in our services and customer feedback.  If there are material changes to this policy or in how we will use your personal information we will notify you either by a suitable announcement on the Site or by directly sending you an email notification via the e-mail address provided by you on registration.  The changes will apply to the use of the Site after we have given notice.

If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new terms and conditions.

If you do not wish to accept the new terms and conditions you should not continue to use the Site.  We encourage you to periodically review this policy.

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  • Testimonials

    • Ian Leete, Cabinet Office

      I found the event very valuable for networking and inspiration.

    • Julie Ann Foweraker, Tendring District Council

      "Huge thanks for your participation in our event yesterday. Tendring could not be more pleased with the success of the day which in no small part is also down to the efforts of you both.  We were absolutely mobbed at times and you must both have been demoing in your sleep last night!

      Our Chief Executive was thoroughly impressed and I have received many favourable comments this morning (including chats crossing the car park) about how wonderful the whole concept is.  To hit more than half our workforce with such important information in a single day is amazing."

    • Bill Clayton, Thurrock Council

      “Learning Pool’s customer support is fantastic. I often get people following up with phone calls or direct emails. I even had one guy on the phone for 20 minutes taking me through an operation on our DLE making sure I got the resolution that I wanted and I understood it.

      Another gentlemen recently helped with bulk-loading around 80 people to help improve our support to our Foster Carers.

      It’s great to know that we have excellent support behind us for our users and our development.”