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Building Partnerships

Building Partnerships

Business Skills, Learning Pool Recommends

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Building Partnerships

Building Partnerships

Business Skills, Learning Pool Recommends

Due to recent legislation and other policy initiatives, local authorities are increasingly expected to engage in partnership-working. This module focuses primarily on public sector organisations but private sector businesses can often find...

322 downloads

Published by Learning Pool

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Introduction to Risk Management

Introduction to Risk Management

Business Skills

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Introduction to Risk Management

Introduction to Risk Management

Business Skills

Bury Metropolitan Borough Council have put this module together to explain what risk management is and how it is used within a local authority. The module demonstrates what risk management processes exist and how, why and when they should be used.

375 downloads

Published by Bury Metropolitan Borough Council

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Risk and Opportunities Management

Risk and Opportunities Management

Business Skills

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Risk and Opportunities Management

Risk and Opportunities Management

Business Skills

It is important to emphasise the opportunities that come with managing risk and also good to remember that to grasp an opportunity you almost always have to take a risk. ROM is all about measuring those risks and weighing them against the potential...

531 downloads

Published by Brighton and Hove City Council

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

This module on Risk Management was created by Suffolk Coastal District Council. It is useful for all Council staff and members and aims to help learners identify and minimise risk in their day to day work.

230 downloads

Published by Suffolk Coastal District Council

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Service Improvement

Service Improvement

Local Government

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Service Improvement

Service Improvement

Local Government

This e-learning package has been designed by Surrey County Council and is aimed at anyone who is involved in work on service improvement in their organisation; particularly people leading business process redesign projects. It gives both an overview...

190 downloads

Published by Surrey County Council

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The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

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The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

A quick and handy tool that could revolutionise your working life! This 10 minute time management module helps learners to set work priorities for the week.

351 downloads

Published by Devon County Council

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Project Management Toolkit

Project Management Toolkit

Business Skills

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Project Management Toolkit

Project Management Toolkit

Business Skills

This module introduces a Project Management Toolkit to support the project management process followed by Blaenau Gwent. It describes the process and takes learners through its four stages, outlined in the description below.

369 downloads

Published by Blaenau Gwent County Borough Council

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Writing a Business Plan

Writing a Business Plan

Business Skills

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Writing a Business Plan

Writing a Business Plan

Business Skills

This is a guide designed to help staff complete the business plan for their particular service area. It takes the learner through the business planning process, from gathering information to how it will be used.

110 downloads

Published by Blaenau Gwent County Borough Council

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Planning an Effective PR Campaign

Planning an Effective PR Campaign

Business Skills, Communication Skills, Learning Pool Recommends...

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Planning an Effective PR Campaign

Planning an Effective PR Campaign

Business Skills, Communication Skills, Learning Pool Recommends...

This module has been designed to demonstrate how to plan an effective public relations (PR) campaign. The aim of this course is to help local authorities to use PR campaigns more effectively as a tool for communicating with key stakeholders, both...

338 downloads

Published by Learning Pool

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Presentation Skills

Business Skills, Communication Skills

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Presentation Skills

Business Skills, Communication Skills

In this piece of e-learning, the participlant will receive guidance on planning and preparing for presentations.

367 downloads

Published by London Borough of Waltham Forest

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Writing for the Web 2.0

Writing for the Web 2.0

Communication Skills, Learning Pool Recommends

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Writing for the Web 2.0

Writing for the Web 2.0

Communication Skills, Learning Pool Recommends

In this new and updated version of our Writing for the Web module, you'll learn all about writing and designing great content and optimising that content so it can be easily found by search engines.

635 downloads

Published by Learning Pool

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Consulting Customers

Consulting Customers

Customer Service Skills, Learning Pool Recommends

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Consulting Customers

Consulting Customers

Customer Service Skills, Learning Pool Recommends

Policy makers, planners and service providers in both the public and private sectors are increasingly recognising the benefits offered by effective consultation. This module outlines the benefits of consulting customers and details how to go about...

418 downloads

Published by Learning Pool

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Handling Complaints

Handling Complaints

Customer Service Skills

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Handling Complaints

Handling Complaints

Customer Service Skills

This module has been produced by Haringey Borough Council and addresses the complaints procedure and is designed to help council workers handle complaints effectively.

309 downloads

Published by London Borough of Haringey

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Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

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Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

This module offers an insight into disability and the issues which need to be addressed when dealing with disabled customers.

227 downloads

Published by Denbighshire County Council

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Health & Social Care Working Together

Practise Guidance and Legislation

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Health & Social Care Working Together

Practise Guidance and Legislation

This module introduces you to the Single Assessment Process(SAP) as it has been introduced across the South West Peninsula. It is designed as an introduction to the process for staff in both health and social care, as part of their induction.

83 downloads

Published by Devon County Council

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Absence Management

Absence Management

Management

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Absence Management

Absence Management

Management

Absenteeism is an issue that impacts on all employees. Haringey's aim is to improve absence management and enable better attendance. This module will enable learners to develop your knowledge and skills in managing the staff absence.

246 downloads

Published by London Borough of Haringey

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Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

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Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

This module has been designed by Birmingham City Council to help learners improve their understanding of good practice in relation to discipline and of the disciplinary procedure.

223 downloads

Published by Birmingham City Council

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Accessing a Computer

Accessing a Computer

Information Technology

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Accessing a Computer

Accessing a Computer

Information Technology

This module was originally part of a Computing Essentials suite devised at Plymouth City Council and offers a base level guide to accessing your work computer, covering the rudiments to get you started such as logging on and off.

218 downloads

Published by Plymouth City Council

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How to Make Your Forms Comply

How to Make Your Forms Comply

Handling Information

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How to Make Your Forms Comply

How to Make Your Forms Comply

Handling Information

Cambridge have shared this module in order to provide guidance on making sure that the forms you ask the general public to complete comply with the Data Protection Act 1998.

297 downloads

Published by Cambridge City Council

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Diversity Essentials Part 2

Diversity Essentials Part 2

Equality and Diversity

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Diversity Essentials Part 2

Diversity Essentials Part 2

Equality and Diversity

This module has been created by Dorset Council to set out the Equality and Diversity policies and procedures of the organisation.

75 downloads

Published by Dorset County Council

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Asbestos and You

Asbestos and You

Health and Safety

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Asbestos and You

Asbestos and You

Health and Safety

This module aims to give you an overview of the impact of the Control of Asbestos Regulations 2006.

263 downloads

Published by Vale of Glamorgan County Borough Council

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Equality and Cohesion Impact Assessments

Equality and Cohesion Impact Assessments

Equality and Diversity

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Equality and Cohesion Impact Assessments

Equality and Cohesion Impact Assessments

Equality and Diversity

An introduction to the topic, this module gives learners a basic understanding of equality and cohesion impact assessments.

83 downloads

Published by Bury Metropolitan Borough Council

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Equality and Diversity in the Public Sector

Equality and Diversity in the Public Sector

Equality and Diversity

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Equality and Diversity in the Public Sector

Equality and Diversity in the Public Sector

Equality and Diversity

The module, designed by Cambridge City Council, provides an overview of Equality and Diversity and the policies in place with regard to the topic.

256 downloads

Published by Cambridge City Council

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Attendance at Work

Attendance at Work

Management

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Attendance at Work

Attendance at Work

Management

This module has been shared by Bournemouth Borough Council and provides information to managers about how the Attendance at Work policy, explaining the roles and responsibilities of those involved in the implementation of the policy.

156 downloads

Published by Suffolk Coastal District Council

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Catalogue PDF

To download a PDF list of all modules in our E-learning Catalogue, choose your sector and hit ‘Download’.