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Customer Care

Customer Care

Customer Service Skills

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Customer Care

Customer Care

Customer Service Skills

This module comprises four videos, highlighting common issues from both the perspective of the customer and the service provider, and offers resolutory advice.

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Dignity at Work

Dignity at Work

Equality and Diversity, Learning Pool Recommends

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Dignity at Work

Dignity at Work

Equality and Diversity, Learning Pool Recommends

This module aims to help managers develop their skills in people management within the workplace therefore helping to create positive work environments.

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Introduction to Local Government

Local Government, Learning Pool Recommends

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Introduction to Local Government

Local Government, Learning Pool Recommends

This module is designed to give you an insight into local government, how it operates, who it involves and how it came about. The module has been fully updated for 2012.

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Project Management

Project Management

Personal Skills, Learning Pool Recommends

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Project Management

Project Management

Personal Skills, Learning Pool Recommends

Project management involves the planning, scheduling and controlling of activities designed to meet specific objectives within an agreed timescale and budget.

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Managing Your Priorities

Managing Your Priorities

Personal Skills, Learning Pool Recommends

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Managing Your Priorities

Managing Your Priorities

Personal Skills, Learning Pool Recommends

This is a short module that introduces the 'priority grid' - a time management tool.

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Environment 1: Natural Environment

Environment 1: Natural Environment

Environment & Climate Change, Learning Pool Recommends

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Environment 1: Natural Environment

Environment 1: Natural Environment

Environment & Climate Change, Learning Pool Recommends

This is the first module of a series of six that make up an e-learning programme on the environment.

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Data Protection Awareness

Data Protection Awareness

Handling Information, Learning Pool Recommends

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Data Protection Awareness

Data Protection Awareness

Handling Information, Learning Pool Recommends

Learners will explore how to treat information securely in order to comply with the legislation and policies in force at a local council.

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Building Partnerships

Building Partnerships

Business Skills, Learning Pool Recommends

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Building Partnerships

Building Partnerships

Business Skills, Learning Pool Recommends

Due to recent legislation and other policy initiatives, local authorities are increasingly expected to engage in partnership-working.

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Change Management 1 - Introduction

Change Management 1 - Introduction

Business Skills, Change Management, Learning Pool Recommends,...

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Change Management 1 - Introduction

Change Management 1 - Introduction

Business Skills, Change Management, Learning Pool Recommends,...

This is module one in a suite of four modules based around how to win hearts and minds during organisational change.

Free 7 day trial
Fraud Awareness

Fraud Awareness

Handling Information

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Fraud Awareness

Fraud Awareness

Handling Information

This module looks at the prevention and detection of fraud and how it affects the council.

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Introduction to Risk Management

Introduction to Risk Management

Business Skills

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Introduction to Risk Management

Introduction to Risk Management

Business Skills

Bury Metropolitan Borough Council have put this module together to explain what risk management is and how it is used within a local authority.

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Quality Management

Quality Management

Business Skills, Learning Pool Recommends

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Quality Management

Quality Management

Business Skills, Learning Pool Recommends

This module provides an introduction to quality management. It documents processes to follow to help achieve improvement in the four key areas of effective quality management.

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Risk and Opportunities Management

Risk and Opportunities Management

Business Skills

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Risk and Opportunities Management

Risk and Opportunities Management

Business Skills

It is important to emphasise the opportunities that come with managing risk and also good to remember that to grasp an opportunity you almost always have to take a risk.

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Risk Management Introduction

Risk Management Introduction

Business Skills

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Risk Management Introduction

Risk Management Introduction

Business Skills

This is a general introduction to Risk Management policies giving examples of how they are applied at Devon Council.

Free 7 day trial
Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

This module on Risk Management was created by Suffolk Coastal District Council.

Free 7 day trial
Service Improvement

Service Improvement

Local Government

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Service Improvement

Service Improvement

Local Government

This e-learning package has been designed by Surrey County Council and is aimed at anyone who is involved in work on service improvement in their organisation; particularly people leading business pro

Free 7 day trial
The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

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The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

A quick and handy tool that could revolutionise your working life! This 10 minute time management module helps learners to set work priorities for the week.

Free 7 day trial
Project Management Toolkit

Project Management Toolkit

Business Skills

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Project Management Toolkit

Project Management Toolkit

Business Skills

This module introduces a Project Management Toolkit to support the project management process followed by Blaenau Gwent.

Free 7 day trial
Writing a Business Plan

Writing a Business Plan

Business Skills

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Writing a Business Plan

Writing a Business Plan

Business Skills

This is a guide designed to help staff complete the business plan for their particular service area.

Free 7 day trial

Communication Skills

Communication Skills, Learning Pool Recommends

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Communication Skills

Communication Skills, Learning Pool Recommends

This is one of a set of three short modules which were developed in partnership with Calderdale Metropolitan Borough Council: The others are The Learning Manager and Managing Others.

Free 7 day trial
Giving and Receiving Feedback

Giving and Receiving Feedback

Communication Skills, People Skills, Learning Pool Recommends,...

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Giving and Receiving Feedback

Giving and Receiving Feedback

Communication Skills, People Skills, Learning Pool Recommends,...

This module explains the meaning of the term feedback and outlines why feedback is important, in everyday life and in the world of work.

Free 7 day trial
Meeting Skills

Meeting Skills

Business Skills, Learning Pool Recommends

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Meeting Skills

Meeting Skills

Business Skills, Learning Pool Recommends

No more pointless meetings!

Free 7 day trial
Planning an Effective PR Campaign

Planning an Effective PR Campaign

Business Skills, Communication Skills, Learning Pool Recommends...

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Planning an Effective PR Campaign

Planning an Effective PR Campaign

Business Skills, Communication Skills, Learning Pool Recommends...

This module has been designed to demonstrate how to plan an effective public relations (PR) campaign.

Free 7 day trial

Presentation Skills

Business Skills, Communication Skills

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Presentation Skills

Business Skills, Communication Skills

In this piece of e-learning, the participlant will receive guidance on planning and preparing for presentations.

Free 7 day trial

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