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Safeguarding Children Level 2

Safeguarding

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Safeguarding Children Level 2

Safeguarding

This e-learning Safeguarding Children Level 2 module is aimed at those commissioning children\'s health services and/or services where professionals come into contact with children. This module contains files with which you can build a quiz...

1 download

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Creating an IT Disposal Policy

Business Skills, Handling Information, Information Technology

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Creating an IT Disposal Policy

Business Skills, Handling Information, Information Technology

Disposal marks the end of the IT asset lifecycle, but often, little thought is devoted to disposal processes. When an IT asset is no longer of any use, you simply get rid of it. But just because a piece of technology has outlived its use for you,...

0 downloads

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IT Sustainability

Business Skills, Handling Information, Information Technology

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IT Sustainability

Business Skills, Handling Information, Information Technology

This short module describes some of the environmental and human impacts of the production, use and disposal of IT assets as well as looking at the relative merits of reuse and recycling and the steps we can take to create a circular, sustainable IT...

2 downloads

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Passport to Procurement - Procurement in Context

Business Skills, Management

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Passport to Procurement - Procurement in Context

Business Skills, Management

Welcome to the Procurement in Context Module. This is module one of five in the Passport to Procurement suite. This module explains what procurement is, and describes how effective basic procurement skills can help you to get the best value from...

7 downloads

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Passport to Procurement - Basic Contract Law

Business Skills, Management

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Passport to Procurement - Basic Contract Law

Business Skills, Management

Welcome to the Basic Contract Law Module. This is module three of five in the Passport to Procurement suite. This module provides an overview of the legal requirements of procurement for anyone who is involved in the procurement process.

5 downloads

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Passport to Procurement - The Procurement Cycle

Business Skills, Management

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Passport to Procurement - The Procurement Cycle

Business Skills, Management

Welcome to the Procurement Cycle Module. This is module two of five in the Passport to Procurement suite. This module looks at the process cycle at the core of every good procurement. The cycle comprises the sequence of steps and review stages that...

6 downloads

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Passport to Procurement - EU Legislation

Business Skills, Management

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Passport to Procurement - EU Legislation

Business Skills, Management

Welcome to the EU Legislation Module. This is module four of five in the Passport to Procurement suite. Public sector procurement must be carried out in compliance with the relevant European law and regulations. This module looks at the European...

3 downloads

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Mental Health Awareness

Social Care: Shared Content

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Mental Health Awareness

Social Care: Shared Content

This module is about raising your awareness of Mental Health issues, and to help you identify the many forms causes and types of mental illness. Also, the module will help you understand the different methods for treating mental illness. The...

0 downloads

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Fire Safety

Health and Safety

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Fire Safety

Health and Safety

Welcome to your learning on fire safety in the workplace. This module is designed to give you an overview of good fire safety practice at work; identifying potential fire risks to yourself and colleagues, explaining what to do on hearing a fire...

15 downloads

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Dignity at Work

Equality and Diversity

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Dignity at Work

Equality and Diversity

This module aims to help managers develop their skills in people management within the workplace therefore helping to create positive work environments. Original content for this module was provided by Carmarthenshire County Council.

1027 downloads

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Environment 1: Natural Environment

Environment 1: Natural Environment

Miscellaneous

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Environment 1: Natural Environment

Environment 1: Natural Environment

Miscellaneous

This is the first module of a series of six that make up an e-learning programme on the environment. The first module provides an introduction to the environment, some of the problems it faces and initiatives underway to improve things. Original...

184 downloads

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Quality Management

Quality Management

Business Skills

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Quality Management

Quality Management

Business Skills

This module provides an introduction to quality management. It documents processes to follow to help achieve improvement in the four key areas of effective quality management.

356 downloads

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Risk Management Introduction

Risk Management Introduction

Business Skills

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Risk Management Introduction

Risk Management Introduction

Business Skills

This is a general introduction to Risk Management policies giving examples of how they are applied at Devon Council. The module covers the principles of risk management and how a council assesses and records risk.

300 downloads

Published by Devon County Council

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

This module on Risk Management was created by Suffolk Coastal District Council. It is useful for all Council staff and members and aims to help learners identify and minimise risk in their day to day work.

231 downloads

Published by Suffolk Coastal District Council

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Service Improvement

Service Improvement

Local Government

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Service Improvement

Service Improvement

Local Government

This e-learning package has been designed by Surrey County Council and is aimed at anyone who is involved in work on service improvement in their organisation; particularly people leading business process redesign projects. It gives both an overview...

190 downloads

Published by Surrey County Council

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Writing for the Web 2.0

Writing for the Web 2.0

Personal Skills and Wellbeing

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Writing for the Web 2.0

Writing for the Web 2.0

Personal Skills and Wellbeing

In this new and updated version of our Writing for the Web module, you'll learn all about writing and designing great content and optimising that content so it can be easily found by search engines.

636 downloads

Published by Learning Pool

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Customer Service

Customer Service

Customer Service Skills

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Customer Service

Customer Service

Customer Service Skills

A cornerstone of any local authority's strive for excellence is good customer service. This module will provide information on attaining high customer service standards and the procedures by which to bide.

655 downloads

Published by Wokingham Borough Council

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Handling Complaints

Handling Complaints

Customer Service Skills

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Handling Complaints

Handling Complaints

Customer Service Skills

This module has been produced by Haringey Borough Council and addresses the complaints procedure and is designed to help council workers handle complaints effectively.

312 downloads

Published by London Borough of Haringey

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Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

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Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

This module offers an insight into disability and the issues which need to be addressed when dealing with disabled customers.

232 downloads

Published by Denbighshire County Council

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Environment 2: Waste Management

Environment 2: Waste Management

Miscellaneous

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Environment 2: Waste Management

Environment 2: Waste Management

Miscellaneous

This is the second module of a series of six that make up an e-learning programme on the environment. Module two covers the problem of waste and how it can be reduced through wise management and recycling. Original content for this suite of...

219 downloads

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Environment 3: Climate Change

Environment 3: Climate Change

Miscellaneous

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Environment 3: Climate Change

Environment 3: Climate Change

Miscellaneous

This is the third module of a series of six that make up an e-learning programme on the environment. The third module looks at climate change, the challenges that it presents us with and the actions we can take. Original content for this suite of...

283 downloads

Published by Learning Pool

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Environment 4: Sustainable Transport

Environment 4: Sustainable Transport

Miscellaneous

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Environment 4: Sustainable Transport

Environment 4: Sustainable Transport

Miscellaneous

This is the fourth module of a series of six that make up an e-learning programme on the environment. Module four concentrates of transport and its effects on climate change, then considers the changes we need to make. Original content for this...

192 downloads

Published by Learning Pool

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Environment 5: Information Regulations

Environment 5: Information Regulations

Miscellaneous

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Environment 5: Information Regulations

Environment 5: Information Regulations

Miscellaneous

This is the fifth module of a series of six that make up an e-learning programme on the environment. This module deals with the Environmental Information Regulations and how employees should respond to requests for information. Original content...

169 downloads

Published by Learning Pool

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Environment 6: Environmental Management

Environment 6: Environmental Management

Miscellaneous

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Environment 6: Environmental Management

Environment 6: Environmental Management

Miscellaneous

This is the sixth and final module of a series of six that make up an e-learning programme on the environment. The last module studies the decisions that are made at a business level and the implications these have, then sets out ways to improve...

212 downloads

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