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Customer Care

Customer Care

Customer Service Skills

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Customer Care

Customer Care

Customer Service Skills

This module comprises four videos, highlighting common issues from both the perspective of the customer and the service provider, and offers resolutory advice.

Free 7 day trial
Dignity at Work

Dignity at Work

Equality and Diversity, Learning Pool Recommends

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Dignity at Work

Dignity at Work

Equality and Diversity, Learning Pool Recommends

This module aims to help managers develop their skills in people management within the workplace therefore helping to create positive work environments.

Free 7 day trial

Introduction to Local Government

Local Government, Learning Pool Recommends

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Introduction to Local Government

Local Government, Learning Pool Recommends

This module is designed to give you an insight into local government, how it operates, who it involves and how it came about. The module has been fully updated for 2012.

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Project Management

Project Management

Personal Skills, Learning Pool Recommends

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Project Management

Project Management

Personal Skills, Learning Pool Recommends

Project management involves the planning, scheduling and controlling of activities designed to meet specific objectives within an agreed timescale and budget.

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Managing Your Priorities

Managing Your Priorities

Personal Skills, Learning Pool Recommends

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Managing Your Priorities

Managing Your Priorities

Personal Skills, Learning Pool Recommends

This is a short module that introduces the 'priority grid' - a time management tool.

Free 7 day trial
Environment 1: Natural Environment

Environment 1: Natural Environment

Environment & Climate Change, Learning Pool Recommends

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Environment 1: Natural Environment

Environment 1: Natural Environment

Environment & Climate Change, Learning Pool Recommends

This is the first module of a series of six that make up an e-learning programme on the environment.

Free 7 day trial
Data Protection Awareness

Data Protection Awareness

Handling Information, Learning Pool Recommends

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Data Protection Awareness

Data Protection Awareness

Handling Information, Learning Pool Recommends

Learners will explore how to treat information securely in order to comply with the legislation and policies in force at a local council.

Free 7 day trial
Building Partnerships

Building Partnerships

Business Skills, Learning Pool Recommends

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Building Partnerships

Building Partnerships

Business Skills, Learning Pool Recommends

Due to recent legislation and other policy initiatives, local authorities are increasingly expected to engage in partnership-working.

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Change Management 1 - Introduction

Change Management 1 - Introduction

Business Skills, Change Management, Learning Pool Recommends,...

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Change Management 1 - Introduction

Change Management 1 - Introduction

Business Skills, Change Management, Learning Pool Recommends,...

This is module one in a suite of four modules based around how to win hearts and minds during organisational change.

Free 7 day trial
Fraud Awareness

Fraud Awareness

Handling Information

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Fraud Awareness

Fraud Awareness

Handling Information

This module looks at the prevention and detection of fraud and how it affects the council.

Free 7 day trial
Introduction to Risk Management

Introduction to Risk Management

Business Skills

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Introduction to Risk Management

Introduction to Risk Management

Business Skills

Bury Metropolitan Borough Council have put this module together to explain what risk management is and how it is used within a local authority.

Free 7 day trial
Quality Management

Quality Management

Business Skills, Learning Pool Recommends

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Quality Management

Quality Management

Business Skills, Learning Pool Recommends

This module provides an introduction to quality management. It documents processes to follow to help achieve improvement in the four key areas of effective quality management.

Free 7 day trial

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