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Risk Management Introduction

Risk Management Introduction

Business Skills

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Risk Management Introduction

Risk Management Introduction

Business Skills

This is a general introduction to Risk Management policies giving examples of how they are applied at Devon Council. The module covers the principles of risk management and how a council assesses and records risk.

300 downloads

Published by Devon County Council

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Service Improvement

Service Improvement

Local Government

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Service Improvement

Service Improvement

Local Government

This e-learning package has been designed by Surrey County Council and is aimed at anyone who is involved in work on service improvement in their organisation; particularly people leading business process redesign projects. It gives both an overview...

190 downloads

Published by Surrey County Council

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Customer Service

Customer Service

Customer Service Skills

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Customer Service

Customer Service

Customer Service Skills

A cornerstone of any local authority's strive for excellence is good customer service. This module will provide information on attaining high customer service standards and the procedures by which to bide.

655 downloads

Published by Wokingham Borough Council

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Handling Complaints

Handling Complaints

Customer Service Skills

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Handling Complaints

Handling Complaints

Customer Service Skills

This module has been produced by Haringey Borough Council and addresses the complaints procedure and is designed to help council workers handle complaints effectively.

312 downloads

Published by London Borough of Haringey

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Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

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Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

This module offers an insight into disability and the issues which need to be addressed when dealing with disabled customers.

232 downloads

Published by Denbighshire County Council

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Environment 2: Waste Management

Environment 2: Waste Management

Miscellaneous

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Environment 2: Waste Management

Environment 2: Waste Management

Miscellaneous

This is the second module of a series of six that make up an e-learning programme on the environment. Module two covers the problem of waste and how it can be reduced through wise management and recycling. Original content for this suite of...

219 downloads

Published by Learning Pool

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Environment 3: Climate Change

Environment 3: Climate Change

Miscellaneous

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Environment 3: Climate Change

Environment 3: Climate Change

Miscellaneous

This is the third module of a series of six that make up an e-learning programme on the environment. The third module looks at climate change, the challenges that it presents us with and the actions we can take. Original content for this suite of...

283 downloads

Published by Learning Pool

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Environment 4: Sustainable Transport

Environment 4: Sustainable Transport

Miscellaneous

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Environment 4: Sustainable Transport

Environment 4: Sustainable Transport

Miscellaneous

This is the fourth module of a series of six that make up an e-learning programme on the environment. Module four concentrates of transport and its effects on climate change, then considers the changes we need to make. Original content for this...

192 downloads

Published by Learning Pool

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Environment 5: Information Regulations

Environment 5: Information Regulations

Miscellaneous

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Environment 5: Information Regulations

Environment 5: Information Regulations

Miscellaneous

This is the fifth module of a series of six that make up an e-learning programme on the environment. This module deals with the Environmental Information Regulations and how employees should respond to requests for information. Original content...

169 downloads

Published by Learning Pool

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Environment 6: Environmental Management

Environment 6: Environmental Management

Miscellaneous

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Environment 6: Environmental Management

Environment 6: Environmental Management

Miscellaneous

This is the sixth and final module of a series of six that make up an e-learning programme on the environment. The last module studies the decisions that are made at a business level and the implications these have, then sets out ways to improve...

212 downloads

Published by Learning Pool

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Sustainability

Sustainability

Miscellaneous

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Sustainability

Sustainability

Miscellaneous

Sustainable development is all about meeting present needs without compromising the ability of future generations to meet their needs. This module covers a wide range of areas where this maxim can be implemented. Original content for this module,...

1442 downloads

Published by Learning Pool

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Health & Social Care Working Together

Working in Social Care

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Health & Social Care Working Together

Working in Social Care

This module introduces you to the Single Assessment Process(SAP) as it has been introduced across the South West Peninsula. It is designed as an introduction to the process for staff in both health and social care, as part of their induction.

84 downloads

Published by Devon County Council

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360 Performance Coaching Guide

360 Performance Coaching Guide

Business Skills

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360 Performance Coaching Guide

360 Performance Coaching Guide

Business Skills

Part of the Performance Coaching Scheme at Blaenau Gwent Council concerns personal development related to the Council's competency framework, including a 360

178 downloads

Published by Blaenau Gwent County Borough Council

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Absence Management

Absence Management

Management

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Absence Management

Absence Management

Management

Absenteeism is an issue that impacts on all employees. Haringey's aim is to improve absence management and enable better attendance. This module will enable learners to develop your knowledge and skills in managing the staff absence.

246 downloads

Published by London Borough of Haringey

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Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

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Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

This module has been designed by Birmingham City Council to help learners improve their understanding of good practice in relation to discipline and of the disciplinary procedure.

225 downloads

Published by Birmingham City Council

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Accessing a Computer

Accessing a Computer

Information Technology

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Accessing a Computer

Accessing a Computer

Information Technology

This module was originally part of a Computing Essentials suite devised at Plymouth City Council and offers a base level guide to accessing your work computer, covering the rudiments to get you started such as logging on and off.

218 downloads

Published by Plymouth City Council

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How to Make Your Forms Comply

How to Make Your Forms Comply

Handling Information

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How to Make Your Forms Comply

How to Make Your Forms Comply

Handling Information

Cambridge have shared this module in order to provide guidance on making sure that the forms you ask the general public to complete comply with the Data Protection Act 1998.

297 downloads

Published by Cambridge City Council

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Awareness of Harassment

Awareness of Harassment

Equality and Diversity

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Awareness of Harassment

Awareness of Harassment

Equality and Diversity

This module covers what harassment is, provides guidance for managers when dealing with harassment, and outlines some toolkits for dealing directly with behaviour.

147 downloads

Published by Sunderland City Council

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Diversity Essentials Part 2

Diversity Essentials Part 2

Equality and Diversity

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Diversity Essentials Part 2

Diversity Essentials Part 2

Equality and Diversity

This module has been created by Dorset Council to set out the Equality and Diversity policies and procedures of the organisation.

75 downloads

Published by Dorset County Council

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Equalities and Diversity

Equalities and Diversity

Equality and Diversity

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Equalities and Diversity

Equalities and Diversity

Equality and Diversity

Initially commissioned by Haringey Council, this module provides an introduction to Equal Oppurtunities Policy.

319 downloads

Published by London Borough of Haringey

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Asbestos and You

Asbestos and You

Health and Safety

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Asbestos and You

Asbestos and You

Health and Safety

This module aims to give you an overview of the impact of the Control of Asbestos Regulations 2006.

264 downloads

Published by Vale of Glamorgan County Borough Council

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Equality and Cohesion Impact Assessments

Equality and Cohesion Impact Assessments

Equality and Diversity

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Equality and Cohesion Impact Assessments

Equality and Cohesion Impact Assessments

Equality and Diversity

An introduction to the topic, this module gives learners a basic understanding of equality and cohesion impact assessments.

84 downloads

Published by Bury Metropolitan Borough Council

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Asbestos Awareness

Asbestos Awareness

Health and Safety

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Asbestos Awareness

Asbestos Awareness

Health and Safety

This module was created by Sunderland City Council and sets out to raise awareness of asbestos, the dangers it presents and the measures that you should take to guard against it.

376 downloads

Published by Sunderland City Council

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Equality and Diversity in the Public Sector

Equality and Diversity in the Public Sector

Equality and Diversity

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Equality and Diversity in the Public Sector

Equality and Diversity in the Public Sector

Equality and Diversity

The module, designed by Cambridge City Council, provides an overview of Equality and Diversity and the policies in place with regard to the topic.

259 downloads

Published by Cambridge City Council

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