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FAQs & User Guides

Need some help? Here you’ll find a range of FAQs and a clever Pop-up Checker that will tell you straight away if your browser is allowing or blocking pop-ups.

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FAQ's

The quickest way to reset your LMS password is go to the ‘Forgotten your username or password?’ link located within the login block of your LMS. Simply follow the on screen instructions and an email will be sent to your email account.

If that doesn’t work you can contact our Customer Support team on support@learningpool.com or call 0845 543 6033 between 8am – 8pm Monday to Friday or 9am – 5.30pm Saturday, Sunday and Bank Holidays.

If your e-learning modules fail to open this can be due to your pop-up blocker settings. E-learning modules are set to open in another smaller window so if this does not happen straight away please follow our user-guide here on how to adjust your settings.

If that doesn’t work you can contact our Customer Support team on support@learningpool.com or call 08455436033 between 8am – 8pm Monday to Friday or 9am – 5.30pm Saturday, Sunday and Bank Holidays.

If you are unable to play videos on your LMS you may need to update or install Adobe Flash player. To do this simply visit this page and follow the online instructions http://get.adobe.com/flashplayer. Please note you will require full admin permissions on your PC or laptop to do this, if not we suggest you contact your I.T department for further assistance.  

You will find multiple user-guides here on how to administrate your LMS.

If you can’t find what you are looking for please contact our Customer Support team on support@learningpool.com or call 08455436033 between 8am – 8pm Monday to Friday or 9am – 5.30pm Saturday, Sunday and Bank Holidays.

If you need to bulk add or remove more than 20 users to your LMS then please email our Customer Support team on support@learningpool.com and let us help you do this! We will provide you with a template you must populate so that we can process your user information.

You can read all about our authoring tool here this will include a downloadable pdf user-guide, release notes and a full list of available page templates.

Alternatively you can contact our Customer Support team on support@learningpool.com or call 08455436033 between 8am – 8pm Monday to Friday or 9am – 5.30pm Saturday, Sunday and Bank Holidays.

If you have purchased our Encore mobile app you can download our user-guide from here.

Alternatively you can contact our Customer Support team on support@learningpool.com or call 08455436033 between 8am – 8pm Monday to Friday or 9am – 5.30pm Saturday, Sunday and Bank Holidays. You can also register for a free demo here if you are interested in learning more this product.

As part of our Essential and Totara subscriptions you will have access to our Classroom booking tool. Click here to download our user-guide that will take you through step by step in setting up venues, assets and sessions.

You can also contact our Customer Support team on support@learningpool.com or call 08455436033 between 8am – 8pm Monday to Friday or 9am – 5.30pm Saturday, Sunday and Bank Holidays for further assistance.

There is a downloadable reporting user-guide here. This guide will assist you in running and creating your own customisable reports and how to set up scheduled reports for yourself and others.

You can also contact our Customer Support team on support@learningpool.com or call 08455436033 between 8am – 8pm Monday to Friday or 9am – 5.30pm Saturday, Sunday and Bank Holidays for further assistance.

User Guides

Dynamic Homepage

The new Dynamic homepage designed by Learning Pool is available on version 2.5 of the Learning Pool LMS. This new feature allows you to customise learners’ homepage depending on their hierarchy structure and tailor them with a specific message once logged into the Learning Pool LMS. 

Course Wizard

Course Wizard designed by Learning Pool is available on version 2.5 of the Learning Pool LMS. The Course Wizard is a quick and easy step by step guide on how to create a pre-populated course design from a previous back-up then allowing you to easily upload, edit and publish your course page. 

Conditional User Fields

Conditional user fields are new options introduced to the already existing restrict access area of an activity, this allows you to further control the workflow of your course page against user profile fields.  

Calender Imports

External calendars (such as Google Calendar or a calendar from another Learning Pool LMS) can be imported into the LMS's calendar via the iCal standard.

My Course Progress 2.5

The My Course Progress block gives your users a quick way to see how many courses they are enrolled in and how many are complete or incomplete. 

Badges

Badges are a good way of celebrating achievement and showing progress. Badges may be awarded based on a variety of chosen criteria and are fully compatible with Mozilla Open Badges.

Activity Completion

Depending on the type of activity you add there are different completion requirements. For example, a resource might have the requirement to require view; a quiz might have the requirement to require grade while a forum might have the requirement to require posts/discussions/replies. - 

Enrolment Manager

This feature allows you to enrol individuals or groups of users onto a course with the option to generate a customisable email.

Course Request

This feature allows a learner to make a course request which then issues an email notification to the site administrator for approval. - See more at:

Carousel

This feature allows you to improve the appearance of your homepage with a carousel of images which could help promote mandatory or new courses.

Pop-up Blocker

This guide outlines how to adjust the pop-up blocker settings on some of the more popular browsers and toolbars.

Password Reset

This guide shows how both administrators and end users can reset their password on the Learning Pool LMS.

Assigning Roles

The Learning Pool LMS allows site administrator to grant specific access to individuals by assigning them a role at either site our course level. 

Improved Text Editor

The attached document outlines new advanced features found within the Learning Pool LMS text editor.

Welcome Emails

A welcome email can be generated and sent to a user once they have been registered for the Learning Pool LMS. This guide shows you how to enable and customise your template.

My Course Progress

This block gives your users a quick way to view which courses they are enrolled on and how many are complete or incomplete. 

Course Access Manager

This tool allows Learning Pool LMS site administrators to lock down access to specified courses and/or categories so that only a selected subset within an organisation can access them.

Language Editor

The language editor is a new plugin that has been developed by Learning Pool to assist in the creation of multi-lingual sites.

Flexible Block Docking

A useful feature within the Learning Pool LMS is the ability to move and dock blocks to create an appearance that works best for all users. 

Questionnaire

The Learning Pool LMS questionnaire activity is a survey-like type of activity. It allows administrators or teachers to create a wide range of questions to get student feedback e.g. from a course. 

Choice

The Learning Pool LMS choice is an activity that can be used in a course page and is worth its weight in gold when it comes to compliance training. It gives you the opportunity to ask a simple question or get agreement to a simple statement. 

Basic Theme Settings

This guide demonstrates how to make some basic theme changes which includes your ticker tape messages, block colours, font size, font colours, banners, logos and many more. 

File Picker

This guide demonstrates how to upload and manage any files you upload to your Learning Pool LMS, this includes resources PDF’s, word documents, images and e-learning packages. 

Managing Reports

This guide will assist you in running and creating your own customisable reports to extract the information you require. The guide also shows you how to schedule reports for yourself or another user. 

My Home Page

My Moodle or My Home is a customisable “dashboard” page for providing users with links to their courses and activities within them, such as unread forum posts and upcoming assignments. 

Updated Course Completion

This latest guide will assist you in setting up your activity completion and restrictions settings on your course pages. Applying these settings determine the learner’s workflow of the course and how you as an administrator will report on your learner’s progress.

Classroom Connect

If you have access to our Classroom booking tool, this guide will support you in creating your classroom events. The guide will take you through step by step in setting up your venues, assets and sessions.

Certificate User Guide

As part of your Learning Pool LMS build, Learning Pool will provide branded certificates in both portrait and landscape format. These customised options will be then available on every course page for you to select when building your course pages.

Quizzes

Learning Pool LMS quizzes are highly versatile but they can initially appear daunting to set up. This guide will assist you in building quizzes that perform in the way that you need them to perform. 

Using the Accordion Style

Our accordion course format is a new addition to the Learning Pool LMS that allows you to improve how your course looks. This will be especially useful for courses with a lot of content or where tutors and authors want to direct learners to a specific resource the first time they take the course.

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