glh Hotels is the parent company of five leading hotel brands including Thistle, Amba Hotels, every Hotels and Clermont Hotels & Residences.
Guest-centred, customer hospitality lies at the heart of glh Hotels and the organisation has significantly invested in its systems and processes to enable its 2,000 staff to do the best possible job in providing the ultimate guest experience.
Ensuring the highest levels of customer service means recruiting and developing the right talent across a wide variety of locations, job roles and skill levels. glh Hotels also aims to provide cutting edge facilities to match the needs of today’s travelers, including seamless technology solutions around Wifi and digital.
But with legacy internal systems and an ingrained culture of face-to-face training, the HR team at glh Hotels knew they needed a new approach that matched their external standards. Coordinating classroom attendance was a logistical challenge as front line staff were taken away from their duties, potentially impacting the guest experience.
glh knew e-learning could help but needed a strategy and a platform to support it.