Helvar specialises in highly technical, energy efficient lighting solutions. Product knowledge and technical capability is at the heart of the organisation. However, most that training knowledge was sitting in silos, on obscure network drives and even in people’s heads.
This presented an interesting challenge for the training team. The organisation trialled SharePoint as a solution to encourage better knowledge distribution, but Helvar concluded that a more integrated approach was required.
Finding the time for training around busy work schedules is always a difficult challenge. In order to encourage learners to spend time on training Helvar wanted to roll-out and support a new learning culture: one which empowered employees and encouraged them to share with their peers.
Their vision was to create an environment where employees could exchange expertise and self-teach using a repository of content, e-learning and resources. However, the organisation needed a powerful platform in place that allowed them to undertake an open learning approach as well as hosting various resources that had been collated over the past 50 years at Helvar.
Mark Allen, Training Manager at Helvar comments:
‘We have real experts, even geniuses, creating our solutions. But what we do is fairly niche, so our Board realised that focusing on training would raise the technical knowledge of all our staff. And as part of that, we needed to find a way to better share product knowledge that would benefit us all.’