Hotel chain, Jurys Inn, wanted to improve the consistency of the training they provided to new employees in order to reduce employee turnover.
Like all hospitality providers, at Jurys Inn time is at a premium and their people are geographically dispersed at over 40 locations, working in a 24/7 business. The central HR team realised that their employee’s performance would be further enhanced if they had the tools to:
- align learning and development to the corporate strategy
- widen access to induction training and deliver this in a timely way
- improve scheduling of face to face training and reduce costs
- produce management information
- give employees flexible options for learning at a time and in a manner that suited them
Traditional approaches to training didn’t always work and weren’t as cost-effective as they could be. What Jurys Inn really needed was something that would shift the culture and attitudes towards learning in their organisation and produce measurable outcomes quickly and improve consistency across the business.