National Express is the UK’s largest coach network, transporting 20 million passengers a year and servicing around 900 different locations across the nation.
The organisation’s learners are dispersed across the country, as most of which are coach drivers. They are often remote and very time-poor so the challenge is to train them consistently, to a first class standard.
Historically the organisation delivered all their training face-to-face. Delivery was complex, often with a variety of content dispersed in different locations and displayed in different formats, both digital and paper-based. With the aim to introduce a more blended approach, National Express defined the need for a powerful digital solution to keep track of training and host content such as e-learning, resources and performance development reviews. Their solution had to be easily accessible and available for learners to log in anywhere and anytime necessary. James Rutter, Head of Learning and Development at National Express, comments on their requirements:
“We needed an LMS to bring all our resources together, kind of like a one stop shop for learning! We liked Totara because we wanted a system that we could put our own identity on and still have the ability to change things. We’re transitioning all the time and we needed a platform that could evolve with us as we go through our journey.”