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Risk Management Introduction

Risk Management Introduction

Business Skills

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Risk Management Introduction

Risk Management Introduction

Business Skills

This is a general introduction to Risk Management policies giving examples of how they are applied at Devon Council. The module covers the principles of risk management and how a council assesses and records risk.

312 downloads

Published by Devon County Council

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

This module on Risk Management was created by Suffolk Coastal District Council. It is useful for all Council staff and members and aims to help learners identify and minimise risk in their day to day work.

242 downloads

Published by Suffolk Coastal District Council

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Service Improvement

Service Improvement

Local Government

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Service Improvement

Service Improvement

Local Government

This e-learning package has been designed by Surrey County Council and is aimed at anyone who is involved in work on service improvement in their organisation; particularly people leading business process redesign projects. It gives both an overview...

196 downloads

Published by Surrey County Council

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The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

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The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

A quick and handy tool that could revolutionise your working life! This 10 minute time management module helps learners to set work priorities for the week.

369 downloads

Published by Devon County Council

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Project Management Toolkit

Project Management Toolkit

Business Skills

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Project Management Toolkit

Project Management Toolkit

Business Skills

This module introduces a Project Management Toolkit to support the project management process followed by Blaenau Gwent. It describes the process and takes learners through its four stages, outlined in the description below.

388 downloads

Published by Blaenau Gwent County Borough Council

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Writing a Business Plan

Writing a Business Plan

Business Skills

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Writing a Business Plan

Writing a Business Plan

Business Skills

This is a guide designed to help staff complete the business plan for their particular service area. It takes the learner through the business planning process, from gathering information to how it will be used.

121 downloads

Published by Blaenau Gwent County Borough Council

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Giving and Receiving Feedback

Giving and Receiving Feedback

Personal Skills and Wellbeing

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Giving and Receiving Feedback

Giving and Receiving Feedback

Personal Skills and Wellbeing

This module explains the meaning of the term feedback and outlines why feedback is important, in everyday life and in the world of work.

1186 downloads

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Handling Complaints

Handling Complaints

Customer Service Skills

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Handling Complaints

Handling Complaints

Customer Service Skills

This module has been produced by Haringey Borough Council and addresses the complaints procedure and is designed to help council workers handle complaints effectively.

321 downloads

Published by London Borough of Haringey

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Helping Customers with Disabilities

Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

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Helping Customers with Disabilities

Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

This module offers an insight into disability and the issues which need to be addressed when dealing with disabled customers.

238 downloads

Published by Denbighshire County Council

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360 Performance Coaching Guide

360 Performance Coaching Guide

Business Skills

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360 Performance Coaching Guide

360 Performance Coaching Guide

Business Skills

Part of the Performance Coaching Scheme at Blaenau Gwent Council concerns personal development related to the Council's competency framework, including a 360

180 downloads

Published by Blaenau Gwent County Borough Council

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Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

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Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

This module has been designed by Birmingham City Council to help learners improve their understanding of good practice in relation to discipline and of the disciplinary procedure.

232 downloads

Published by Birmingham City Council

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Accessing a Computer

Accessing a Computer

Information Technology

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Accessing a Computer

Accessing a Computer

Information Technology

This module was originally part of a Computing Essentials suite devised at Plymouth City Council and offers a base level guide to accessing your work computer, covering the rudiments to get you started such as logging on and off.

220 downloads

Published by Plymouth City Council

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How to Make Your Forms Comply

How to Make Your Forms Comply

Handling Information

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How to Make Your Forms Comply

How to Make Your Forms Comply

Handling Information

Cambridge have shared this module in order to provide guidance on making sure that the forms you ask the general public to complete comply with the Data Protection Act 1998.

299 downloads

Published by Cambridge City Council

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Awareness of Harassment

Awareness of Harassment

Equality and Diversity

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Awareness of Harassment

Awareness of Harassment

Equality and Diversity

This module covers what harassment is, provides guidance for managers when dealing with harassment, and outlines some toolkits for dealing directly with behaviour.

152 downloads

Published by Sunderland City Council

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Diversity Essentials Part 2

Diversity Essentials Part 2

Equality and Diversity

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Diversity Essentials Part 2

Diversity Essentials Part 2

Equality and Diversity

This module has been created by Dorset Council to set out the Equality and Diversity policies and procedures of the organisation.

76 downloads

Published by Dorset County Council

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Asbestos and You

Asbestos and You

Health and Safety

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Asbestos and You

Asbestos and You

Health and Safety

This module aims to give you an overview of the impact of the Control of Asbestos Regulations 2006.

288 downloads

Published by Vale of Glamorgan County Borough Council

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Equality and Diversity in the Public Sector

Equality and Diversity in the Public Sector

Equality and Diversity

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Equality and Diversity in the Public Sector

Equality and Diversity in the Public Sector

Equality and Diversity

The module, designed by Cambridge City Council, provides an overview of Equality and Diversity and the policies in place with regard to the topic.

263 downloads

Published by Cambridge City Council

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e-Induction for Managers

e-Induction for Managers

Business Skills

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e-Induction for Managers

e-Induction for Managers

Business Skills

The module is intended to provide you as a new manager in Haringey with an overview of what the council expects from you. It provides links to resources and contacts that you will find useful in your new role.

280 downloads

Published by London Borough of Haringey

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Attendance Management

Attendance Management

Management

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Attendance Management

Attendance Management

Management

This comprehensive module, shared by Vale of Glamorgan Council, gives an overview of attendance management policy, including Capability and Redeployment. It is designed for new managers and supervisors or those who need a refresh.

102 downloads

Published by Vale of Glamorgan County Borough Council

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Equality and Diversity

Equality and Diversity

Equality and Diversity

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Equality and Diversity

Equality and Diversity

Equality and Diversity

This module is an in depth study of Equality and Diversity, originally designed by Brent Council, covering a wide range of issues that may relate to the workplace.

208 downloads

Published by London Borough of Brent

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Community Engagement Framework

Community Engagement Framework

Local Government

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Community Engagement Framework

Community Engagement Framework

Local Government

This module provides an introduction to community engagement for anyone with a responsibility for working with other organisations or the public. It will provide the user with some basic definitions and standards to help assist the planning of...

76 downloads

Published by Brighton and Hove City Council

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Corporate Induction

Corporate Induction

Local Government, Management

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Corporate Induction

Corporate Induction

Local Government, Management

This module has been produced by Blaenau Gwent and covers the mandatory requirements of their own corporate induction. Many of the principles are readily transferable to another organisation however.

450 downloads

Published by Blaenau Gwent County Borough Council

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Customer First - Issues and Problems

Customer First - Issues and Problems

Customer Service Skills

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Customer First - Issues and Problems

Customer First - Issues and Problems

Customer Service Skills

A subject which is paramount to any local authority, this module tackles common problems and issues in customer service and demonstrates solutions to these problems. It has been shared by Rotherham Council.

409 downloads

Published by Rotherham Metropolitan Borough Council

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Data Protection Act 1998

Data Protection Act 1998

Handling Information

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Data Protection Act 1998

Data Protection Act 1998

Handling Information

This module has been designed by Bournemouth Borough Council, based on an original module designed by Berkshire Council. It considers the main principles of the Data Protection Act 1998, and their implications for the Council.

274 downloads

Published by Bournemouth Borough Council

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Catalogue Key

Core Skills