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Customer Care

Customer Care

Customer Service Skills

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Customer Care

Customer Care

Customer Service Skills

This module comprises four videos, highlighting common issues from both the perspective of the customer and the service provider, and offers resolutory advice.

988 downloads

Published by Lancaster City Council

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Dignity at Work

Dignity at Work

Equality and Diversity

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Dignity at Work

Dignity at Work

Equality and Diversity

This module looks at how managers can help create a positive work environment in which everyone is treated with dignity and respect.

1074 downloads

Published by Learning Pool

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Data Protection Awareness

Data Protection Awareness

Business Skills, Information Technology, Handling Information

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Data Protection Awareness

Data Protection Awareness

Business Skills, Information Technology, Handling Information

This module will outline the requirements of the Data Protection Act, and explain what you and your business need to do to comply with the legislation.

1257 downloads

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Change Management: Introduction

Change Management: Introduction

Managing and Dealing with Change

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Change Management: Introduction

Change Management: Introduction

Managing and Dealing with Change

This is module one in a suite of four modules based around how to win hearts and minds during organisational change. The modules look at organisational change from the perspective of participants, advocates, change leaders and change agents, whilst...

1293 downloads

Published by Learning Pool

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Fraud Awareness

Fraud Awareness

Handling Information

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Fraud Awareness

Fraud Awareness

Handling Information

This module looks at the prevention and detection of fraud and how it affects the council. Users will learn how a incident of fraud can arise and of the four basic elements present in all cases, before being made aware of how these can be better...

409 downloads

Published by Bournemouth Borough Council

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Introduction to Risk Management

Introduction to Risk Management

Business Skills

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Introduction to Risk Management

Introduction to Risk Management

Business Skills

Bury Metropolitan Borough Council have put this module together to explain what risk management is and how it is used within a local authority. The module demonstrates what risk management processes exist and how, why and when they should be used.

385 downloads

Published by Bury Metropolitan Borough Council

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Risk and Opportunities Management

Risk and Opportunities Management

Business Skills

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Risk and Opportunities Management

Risk and Opportunities Management

Business Skills

It is important to emphasise the opportunities that come with managing risk and also good to remember that to grasp an opportunity you almost always have to take a risk. ROM is all about measuring those risks and weighing them against the potential...

541 downloads

Published by Brighton and Hove City Council

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Risk Management Introduction

Risk Management Introduction

Business Skills

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Risk Management Introduction

Risk Management Introduction

Business Skills

This is a general introduction to Risk Management policies giving examples of how they are applied at Devon Council. The module covers the principles of risk management and how a council assesses and records risk.

312 downloads

Published by Devon County Council

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

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Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

This module on Risk Management was created by Suffolk Coastal District Council. It is useful for all Council staff and members and aims to help learners identify and minimise risk in their day to day work.

242 downloads

Published by Suffolk Coastal District Council

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Service Improvement

Service Improvement

Local Government

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Service Improvement

Service Improvement

Local Government

This e-learning package has been designed by Surrey County Council and is aimed at anyone who is involved in work on service improvement in their organisation; particularly people leading business process redesign projects. It gives both an overview...

196 downloads

Published by Surrey County Council

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The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

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The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

A quick and handy tool that could revolutionise your working life! This 10 minute time management module helps learners to set work priorities for the week.

369 downloads

Published by Devon County Council

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Project Management Toolkit

Project Management Toolkit

Business Skills

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Project Management Toolkit

Project Management Toolkit

Business Skills

This module introduces a Project Management Toolkit to support the project management process followed by Blaenau Gwent. It describes the process and takes learners through its four stages, outlined in the description below.

388 downloads

Published by Blaenau Gwent County Borough Council

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Writing a Business Plan

Writing a Business Plan

Business Skills

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Writing a Business Plan

Writing a Business Plan

Business Skills

This is a guide designed to help staff complete the business plan for their particular service area. It takes the learner through the business planning process, from gathering information to how it will be used.

121 downloads

Published by Blaenau Gwent County Borough Council

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Giving and Receiving Feedback

Giving and Receiving Feedback

Personal Skills and Wellbeing

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Giving and Receiving Feedback

Giving and Receiving Feedback

Personal Skills and Wellbeing

This module explains the meaning of the term feedback and outlines why feedback is important, in everyday life and in the world of work.

1186 downloads

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Meeting Skills

Meeting Skills

Business Skills

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Meeting Skills

Meeting Skills

Business Skills

No more pointless meetings! Well, perhaps not - but this module will ensure learners make the most of their and everyone else's time, and it will prove very useful to anyone who needs to organise, attend and manage meetings.

1057 downloads

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Presentation Skills

Presentation Skills

Personal Skills and Wellbeing, Business Skills

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Presentation Skills

Presentation Skills

Personal Skills and Wellbeing, Business Skills

In this piece of e-learning, the participant will receive guidance on planning and preparing for presentations.

388 downloads

Published by Learning Pool

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Presentation Skills

Presentation Skills

Personal Skills and Wellbeing, Business Skills

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Presentation Skills

Presentation Skills

Personal Skills and Wellbeing, Business Skills

This module discloses all you need to know about giving a good presentation, from good preparation through to effective delivery.

1227 downloads

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Self-development

Self-development

Personal Skills and Wellbeing

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Self-development

Self-development

Personal Skills and Wellbeing

After completing this module, you'll be able to explain what self-development is. You'll also have the skills to assess, formulate, execute and review your own career development plan.

759 downloads

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Customer Service

Customer Service

Customer Service Skills

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Customer Service

Customer Service

Customer Service Skills

A cornerstone of any local authority's strive for excellence is good customer service. This module will provide information on attaining high customer service standards and the procedures by which to bide.

672 downloads

Published by Wokingham Borough Council

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Handling Complaints

Handling Complaints

Customer Service Skills

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Handling Complaints

Handling Complaints

Customer Service Skills

This module has been produced by Haringey Borough Council and addresses the complaints procedure and is designed to help council workers handle complaints effectively.

321 downloads

Published by London Borough of Haringey

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Helping Customers with Disabilities

Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

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Helping Customers with Disabilities

Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

This module offers an insight into disability and the issues which need to be addressed when dealing with disabled customers.

238 downloads

Published by Denbighshire County Council

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360 Performance Coaching Guide

360 Performance Coaching Guide

Business Skills

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360 Performance Coaching Guide

360 Performance Coaching Guide

Business Skills

Part of the Performance Coaching Scheme at Blaenau Gwent Council concerns personal development related to the Council's competency framework, including a 360

180 downloads

Published by Blaenau Gwent County Borough Council

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Absence Management

Absence Management

Management

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Absence Management

Absence Management

Management

Absenteeism is an issue that impacts on all employees. Haringey's aim is to improve absence management and enable better attendance. This module will enable learners to develop your knowledge and skills in managing the staff absence.

254 downloads

Published by Learning Pool

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Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

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Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

This module has been designed by Birmingham City Council to help learners improve their understanding of good practice in relation to discipline and of the disciplinary procedure.

232 downloads

Published by Birmingham City Council

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Catalogue Key

Core Skills