Skip to main content

Catalogue Search

Data Protection Awareness

Data Protection Awareness

Business Skills, Information Technology, Handling Information

Show Details
Data Protection Awareness

Data Protection Awareness

Business Skills, Information Technology, Handling Information

This module will outline the requirements of the Data Protection Act, and explain what you and your business need to do to comply with the legislation.

1257 downloads

Start your free trial
Fraud Awareness

Fraud Awareness

Handling Information

Show Details
Fraud Awareness

Fraud Awareness

Handling Information

This module looks at the prevention and detection of fraud and how it affects the council. Users will learn how a incident of fraud can arise and of the four basic elements present in all cases, before being made aware of how these can be better...

409 downloads

Published by Bournemouth Borough Council

Start your free trial

Risk and Opportunities Management

Risk and Opportunities Management

Business Skills

Show Details
Risk and Opportunities Management

Risk and Opportunities Management

Business Skills

It is important to emphasise the opportunities that come with managing risk and also good to remember that to grasp an opportunity you almost always have to take a risk. ROM is all about measuring those risks and weighing them against the potential...

541 downloads

Published by Brighton and Hove City Council

Start your free trial

Risk Management Introduction

Risk Management Introduction

Business Skills

Show Details
Risk Management Introduction

Risk Management Introduction

Business Skills

This is a general introduction to Risk Management policies giving examples of how they are applied at Devon Council. The module covers the principles of risk management and how a council assesses and records risk.

312 downloads

Published by Devon County Council

Start your free trial

Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

Show Details
Identifying and Minimising Risks

Identifying and Minimising Risks

Business Skills

This module on Risk Management was created by Suffolk Coastal District Council. It is useful for all Council staff and members and aims to help learners identify and minimise risk in their day to day work.

242 downloads

Published by Suffolk Coastal District Council

Start your free trial

Service Improvement

Service Improvement

Local Government

Show Details
Service Improvement

Service Improvement

Local Government

This e-learning package has been designed by Surrey County Council and is aimed at anyone who is involved in work on service improvement in their organisation; particularly people leading business process redesign projects. It gives both an overview...

196 downloads

Published by Surrey County Council

Start your free trial

The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

Show Details
The Priority Grid Time Management

The Priority Grid Time Management

Business Skills

A quick and handy tool that could revolutionise your working life! This 10 minute time management module helps learners to set work priorities for the week.

369 downloads

Published by Devon County Council

Start your free trial

Project Management Toolkit

Project Management Toolkit

Business Skills

Show Details
Project Management Toolkit

Project Management Toolkit

Business Skills

This module introduces a Project Management Toolkit to support the project management process followed by Blaenau Gwent. It describes the process and takes learners through its four stages, outlined in the description below.

388 downloads

Published by Blaenau Gwent County Borough Council

Start your free trial

Writing a Business Plan

Writing a Business Plan

Business Skills

Show Details
Writing a Business Plan

Writing a Business Plan

Business Skills

This is a guide designed to help staff complete the business plan for their particular service area. It takes the learner through the business planning process, from gathering information to how it will be used.

121 downloads

Published by Blaenau Gwent County Borough Council

Start your free trial

Giving and Receiving Feedback

Giving and Receiving Feedback

Personal Skills and Wellbeing

Show Details
Giving and Receiving Feedback

Giving and Receiving Feedback

Personal Skills and Wellbeing

This module explains the meaning of the term feedback and outlines why feedback is important, in everyday life and in the world of work.

1186 downloads

Start your free trial
Meeting Skills

Meeting Skills

Business Skills

Show Details
Meeting Skills

Meeting Skills

Business Skills

No more pointless meetings! Well, perhaps not - but this module will ensure learners make the most of their and everyone else's time, and it will prove very useful to anyone who needs to organise, attend and manage meetings.

1057 downloads

Start your free trial
Handling Complaints

Handling Complaints

Customer Service Skills

Show Details
Handling Complaints

Handling Complaints

Customer Service Skills

This module has been produced by Haringey Borough Council and addresses the complaints procedure and is designed to help council workers handle complaints effectively.

321 downloads

Published by London Borough of Haringey

Start your free trial

Helping Customers with Disabilities

Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

Show Details
Helping Customers with Disabilities

Helping Customers with Disabilities

Customer Service Skills, Equality and Diversity

This module offers an insight into disability and the issues which need to be addressed when dealing with disabled customers.

238 downloads

Published by Denbighshire County Council

Start your free trial

360 Performance Coaching Guide

360 Performance Coaching Guide

Business Skills

Show Details
360 Performance Coaching Guide

360 Performance Coaching Guide

Business Skills

Part of the Performance Coaching Scheme at Blaenau Gwent Council concerns personal development related to the Council's competency framework, including a 360

180 downloads

Published by Blaenau Gwent County Borough Council

Start your free trial

Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

Show Details
Disciplinary Practice and Procedure

Disciplinary Practice and Procedure

Management

This module has been designed by Birmingham City Council to help learners improve their understanding of good practice in relation to discipline and of the disciplinary procedure.

232 downloads

Published by Birmingham City Council

Start your free trial

Accessing a Computer

Accessing a Computer

Information Technology

Show Details
Accessing a Computer

Accessing a Computer

Information Technology

This module was originally part of a Computing Essentials suite devised at Plymouth City Council and offers a base level guide to accessing your work computer, covering the rudiments to get you started such as logging on and off.

220 downloads

Published by Plymouth City Council

Start your free trial

How to Make Your Forms Comply

How to Make Your Forms Comply

Handling Information

Show Details
How to Make Your Forms Comply

How to Make Your Forms Comply

Handling Information

Cambridge have shared this module in order to provide guidance on making sure that the forms you ask the general public to complete comply with the Data Protection Act 1998.

299 downloads

Published by Cambridge City Council

Start your free trial

Awareness of Harassment

Awareness of Harassment

Equality and Diversity

Show Details
Awareness of Harassment

Awareness of Harassment

Equality and Diversity

This module covers what harassment is, provides guidance for managers when dealing with harassment, and outlines some toolkits for dealing directly with behaviour.

152 downloads

Published by Sunderland City Council

Start your free trial

Diversity Essentials Part 2

Diversity Essentials Part 2

Equality and Diversity

Show Details
Diversity Essentials Part 2

Diversity Essentials Part 2

Equality and Diversity

This module has been created by Dorset Council to set out the Equality and Diversity policies and procedures of the organisation.

76 downloads

Published by Dorset County Council

Start your free trial

Asbestos and You

Asbestos and You

Health and Safety

Show Details
Asbestos and You

Asbestos and You

Health and Safety

This module aims to give you an overview of the impact of the Control of Asbestos Regulations 2006.

288 downloads

Published by Vale of Glamorgan County Borough Council

Start your free trial

Equality and Diversity in the Public Sector

Equality and Diversity in the Public Sector

Equality and Diversity

Show Details
Equality and Diversity in the Public Sector

Equality and Diversity in the Public Sector

Equality and Diversity

The module, designed by Cambridge City Council, provides an overview of Equality and Diversity and the policies in place with regard to the topic.

263 downloads

Published by Cambridge City Council

Start your free trial

e-Induction for Managers

e-Induction for Managers

Business Skills

Show Details
e-Induction for Managers

e-Induction for Managers

Business Skills

The module is intended to provide you as a new manager in Haringey with an overview of what the council expects from you. It provides links to resources and contacts that you will find useful in your new role.

280 downloads

Published by London Borough of Haringey

Start your free trial

Attendance Management

Attendance Management

Management

Show Details
Attendance Management

Attendance Management

Management

This comprehensive module, shared by Vale of Glamorgan Council, gives an overview of attendance management policy, including Capability and Redeployment. It is designed for new managers and supervisors or those who need a refresh.

102 downloads

Published by Vale of Glamorgan County Borough Council

Start your free trial

Equality and Diversity

Equality and Diversity

Equality and Diversity

Show Details
Equality and Diversity

Equality and Diversity

Equality and Diversity

This module is an in depth study of Equality and Diversity, originally designed by Brent Council, covering a wide range of issues that may relate to the workplace.

208 downloads

Published by London Borough of Brent

Start your free trial

Start my free trial today

Please enter your organisation or company email. We cannot set up your free trial with a personal email address e.g. @gmail, @hotmail etc.
If you are already a Learning Pool customer, please note this form is only for those wishing to trial our content for 7 days.
We can also send you information on our products and services. Simply tell us what you're interested in.
Can we help you with anything else?
Would you like us to send you some pricing information?

Catalogue Key

Core Skills