Customer focus is something that we live and breathe. We put our customers at the centre of all of our developments and value their experience above everything else.
Our team is filled with people who have a real passion for customer satisfaction, understand and are excited by technology. Here's a snapshot of the support our members enjoy:
- Tailored induction and ongoing coaching - making sure you get the most from Learning Pool
- A dedicated Learning Consultant - we're with you every step of the way
- Unlimited email and phone support - this includes end-user support
- Training support - to help you on your learning journey
- Technical and marketing support - we'll help you get your e-learning off the ground
- Content support - helping you to create engaging and memorable learning
- Seamless HR system integration- we'll make sure this process is painless
Our onboarding process is designed to get you up and running quickly and efficiently while creating a solution that is truly world-class.
We’ve learned that managing these projects is really important so you’ll see a structured, disciplined approach from us. You can expect:
- A well-defined project plan – we will define the deliverables and scope of the project, identify who’ll be doing the work and agree how and when we’ll communicate with each other;
- An effective project schedule – we use an agile project approach so we will deliver in phases and that’ll mean that you will see lots of deliverables from us. The schedule will help us keep the project on track and we’ll measure ourselves against this;
- To be kept in the loop – every project has minor hiccups, and we do our best to minimise these. We’ll write any issues down and update progress regularly, letting you know if we’re concerned about anything in particular during our regular communications;
- A seamless service right through their project, not just at onboarding;
- Peace of mind with our high level of customer service, letting you focus on maximising your investment.
We provide a world-class service to our customers right through their project. This includes:
- A consistently high level of service - by having people in our team who know your project inside and out;
- The ability to focus on the priorities without worrying about additional costs and change control;
- A personal approach to customer care - our customer feedback is constantly glowing and we'll work with you to meet your needs exactly.
Although technology is very important, how to get best use of the learning tools available to you matters more than anything.
As part of our service, we will provide you with onsite training and workshops to make sure you’re up to speed on all aspects, helping you get the best out of your investment. This training will be delivered by one of our Learning Consultants who has extensive knowledge and experience of, not only the products we provide, but on the latest learning and development practices.
We've also just launched our online Learning Pool Academy, delivering comprehensive training on our range of products. Here, you'll have the opportunity to take part in real-time activities such as live webinars, forum discussions and live chats and you'll contribute to the development of the learning through online feedback and evaluation activities.