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Frequently asked questions

An e-learning module is made up of chunks of information used to educate or inform. Just like a classroom based module includes subject specific information, so does an e-learning module. Modules can include text, images, videos, quiz’s, questionnaires, PDFs or whatever resources you like. We create SCORM compliant modules. In layman’s terms that means they can be delivered from a wide variety of platforms and Learning Management Systems. 

Yes you can! If you choose us as your e-learning provider you can use our Authoring Tool to create e-learning that perfectly matches your requirements. You get our Authoring Tool free with any Learning Pool e-learning subscription and it has been designed for anyone from beginners with little or no technical skills to web editors who know their way around technologies like Adobe Flash. It is template driven so you can create your own e-learning from scratch. Alternatively you can tailor or adapt existing content from our ever growing e-learning catalogue created by other members, or built by our subject matter experts.

So what is in LMS exactly?

An LMS is a Learning Management System, a software application you can use to deliver your e-learning from. Think of it as your online classroom where you can roll out your training content to your staff as well as manage progress and completion. We provide Totara LMS, a web based system, so there’s no installation or server hardware required. It also lets you track, document and export reports on staff progress and completion rates. To learn more about Totara LMS click here.

The term ‘open source’ means that the source code of an application can be downloaded and modified by any software developer. Its license, or terms of use, also guarantees the right to access to use, reuse and redistribute the software with no royalty costs. This is in contrast to closed proprietary software which restricts these rights. Both the Learning Pool LMS and Totara LMS are distributions of Moodle, the leading Open-Source learning platform. Our Moodle certified developers continually enhance existing functionality to meet the requirements of our customers. At Learning Pool we believe that Open-Source is a great approach to providing low cost learning services to our customers and it enables us to give customers great value for money. For further reading on open source, why not check out 5 compelling reasons why open source software is brilliant and Facts and myths about open source software, two fantastic blogs by Learning Pool CEO Paul McElvaney.

Yes you can! E-learning has to be part of the overall learning and development strategy, not a standalone solution. It is often seen only as a solution to reduced budgets and a cost cutting exercise – yet it has many positive advantages that improve your return of investment and increase the availability of on demand training, and not just a way to reduce classroom costs. E-learning can be used in a blended approach in a number of ways.

1. It can be used to ensure everyone attending a classroom event has the same level of knowledge about a subject, especially where you have policies, procedures or legislation to train around.

2. You can make more impact with your classroom time, helping your delegates by facilitating on skills development, sharing case studies or engaging in group discussions.

3. After your classroom event you can use e-learning and your LMS if you have one to create a range of post course activities, such as assessments and evaluations, to measure the impact of the course, or facilitate further discussion. At Learning Pool we believe in blended learning so we provide Classroom Connect to help our customers manage and co-ordinate their blended programmes and take the administration out of booking rooms. Classroom Connect is the key to integrating the management of your classroom and online training all in one place. Find out more here.

Depending on which e-learning provider you choose, support levels vary. Some providers may provide you with your LMS and e-learning solution then charge you extra for support so this is something to be weary of when sourcing e-learning providers. At Learning Pool we don’t believe this is good practice and we offer every customer free unlimited support from our Helpdesk and free online tutorials and webinars for the lifetime of your subscription.

Depending on which of our four e-learning solutions you choose, your on-site support varies and could include a combination of, or all of the following:

  • A dedicated learning consultant to help drive your strategy and measure your progress
  • An assigned technical support executive to administer your Learning Pool LMS
  • Unlimited email and phone support from our highly trained team
  • A tailored 1 day induction – we’ll even come to you!
  • Dedicated coaching on site with your teams when you need it throughout your subscription
  • Online tutorials for you to access when you need to
  • Dedicated webinars on demand
  • Management of your learner records
  • Support to tailor your e-learning content (10 days per annum)
  • Integration with your HR system
  • We’ll help you launch your service and make a big splash! 

Prices vary based on your needs and the size of your organisation. At Learning Pool our subscription is offered in 4 ways to suit every organisation and every budget. We don’t charge set up fees and there are no hidden costs – we’re passionate about that and we won’t change it so you can rest assured that the price won’t change unexpectedly! You can request a tailored quote here.

Of course! This is something that we encourage at Learning Pool and for that reason we have built the UK’s largest e-learning community where you can talk and interact with other L&D professionals, ask questions, share ideas and find out if others are creating similar e-learning programmes or content. Our e-learning community and forum has over 13,000 members, to join and to see what others are talking about visit here

User Guides

LMS User Guide Encore

This guide will show you how Encore is a feature that can link to a mobile app created by Learning Pool or can be used purely through the Learning Pool LMS/Totara platform.​

Dynamic Homepage

The new Dynamic homepage designed by Learning Pool is available on version 2.5 of the Learning Pool LMS. This new feature allows you to customise learners’ homepage depending on their hierarchy structure and tailor them with a specific message once logged into the Learning Pool LMS. 

Course Wizard

Course Wizard designed by Learning Pool is available on version 2.5 of the Learning Pool LMS. The Course Wizard is a quick and easy step by step guide on how to create a pre-populated course design from a previous back-up then allowing you to easily upload, edit and publish your course page. 

Conditional User Fields

Conditional user fields are new options introduced to the already existing restrict access area of an activity, this allows you to further control the workflow of your course page against user profile fields.  

Calender Imports

External calendars (such as Google Calendar or a calendar from another Learning Pool LMS) can be imported into the LMS's calendar via the iCal standard.

My Course Progress 2.5

The My Course Progress block gives your users a quick way to see how many courses they are enrolled in and how many are complete or incomplete. 


Badges are a good way of celebrating achievement and showing progress. Badges may be awarded based on a variety of chosen criteria and are fully compatible with Mozilla Open Badges.

Activity Completion

Depending on the type of activity you add there are different completion requirements. For example, a resource might have the requirement to require view; a quiz might have the requirement to require grade while a forum might have the requirement to require posts/discussions/replies. - 

Enrolment Manager

This feature allows you to enrol individuals or groups of users onto a course with the option to generate a customisable email.

Course Request

This feature allows a learner to make a course request which then issues an email notification to the site administrator for approval. - See more at:


This feature allows you to improve the appearance of your homepage with a carousel of images which could help promote mandatory or new courses.

Pop-up Blocker

This guide outlines how to adjust the pop-up blocker settings on some of the more popular browsers and toolbars.

Password Reset

This guide shows how both administrators and end users can reset their password on the Learning Pool LMS.

Assigning Roles

The Learning Pool LMS allows site administrator to grant specific access to individuals by assigning them a role at either site our course level. 

Improved Text Editor

The attached document outlines new advanced features found within the Learning Pool LMS text editor.

Welcome Emails

A welcome email can be generated and sent to a user once they have been registered for the Learning Pool LMS. This guide shows you how to enable and customise your template.

My Course Progress

This block gives your users a quick way to view which courses they are enrolled on and how many are complete or incomplete. 

Course Access Manager

This tool allows Learning Pool LMS site administrators to lock down access to specified courses and/or categories so that only a selected subset within an organisation can access them.

Language Editor

The language editor is a new plugin that has been developed by Learning Pool to assist in the creation of multi-lingual sites.

Flexible Block Docking

A useful feature within the Learning Pool LMS is the ability to move and dock blocks to create an appearance that works best for all users. 


The Learning Pool LMS questionnaire activity is a survey-like type of activity. It allows administrators or teachers to create a wide range of questions to get student feedback e.g. from a course. 


The Learning Pool LMS choice is an activity that can be used in a course page and is worth its weight in gold when it comes to compliance training. It gives you the opportunity to ask a simple question or get agreement to a simple statement. 

Basic Theme Settings

This guide demonstrates how to make some basic theme changes which includes your ticker tape messages, block colours, font size, font colours, banners, logos and many more. 

File Picker

This guide demonstrates how to upload and manage any files you upload to your Learning Pool LMS, this includes resources PDF’s, word documents, images and e-learning packages. 

Managing Reports

This guide will assist you in running and creating your own customisable reports to extract the information you require. The guide also shows you how to schedule reports for yourself or another user. 

My Home Page

My Moodle or My Home is a customisable “dashboard” page for providing users with links to their courses and activities within them, such as unread forum posts and upcoming assignments. 

Updated Course Completion

This latest guide will assist you in setting up your activity completion and restrictions settings on your course pages. Applying these settings determine the learner’s workflow of the course and how you as an administrator will report on your learner’s progress.

Classroom Connect

If you have access to our Classroom booking tool, this guide will support you in creating your classroom events. The guide will take you through step by step in setting up your venues, assets and sessions.

Certificate User Guide

As part of your Learning Pool LMS build, Learning Pool will provide branded certificates in both portrait and landscape format. These customised options will be then available on every course page for you to select when building your course pages.


Learning Pool LMS quizzes are highly versatile but they can initially appear daunting to set up. This guide will assist you in building quizzes that perform in the way that you need them to perform. 

Using the Accordion Style

Our accordion course format is a new addition to the Learning Pool LMS that allows you to improve how your course looks. This will be especially useful for courses with a lot of content or where tutors and authors want to direct learners to a specific resource the first time they take the course.

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