Hotel chain Jurys Inn had a challenge. They wanted to improve the consistency of the training that they provided to new employees in an effort to reduce employee turnover. Like all hospitality providers, at Jurys Inn time is of a premium and their people are geographically dispersed, working in a 24/7 business. The HR team realised that their employee’s performance would be further enhanced if they had the tools to:
- Align learning and development to the corporate strategy;
- Widen access to induction training and deliver this in a timely way;
- Improve scheduling of face to face training and reduce costs;
- Produce management information;
- Give employees flexible options for learning at a time and in a manner that suited them.
Traditional approaches to training didn't always work and weren’t as cost-effective as they could be. What Jurys Inn really needed was something that would shift the culture and attitudes towards learning in their organisation and produce measurable outcomes quickly and consistently.
Since July 2012, Jurys Inn has been working with Learning Pool. In that time, their Grow Online portal, has evolved to become the ‘go-to place’ for all things learning and development.
Employees are introduced to Grow Online even before they start their new job through the BELONG induction so that they get a great awareness of Jurys Inn's culture, values and what their job entails.
This approach saves one day of face-to-face classroom training – time that can be spent meeting their new colleagues and asking questions prompted by their online modules. New starters arrive on Day 1 confident and knowledgeable about the business and ready to start making a real contribution. Once on board at Jurys Inn, Grow Online continues to support new team members through their first six months and after that the programme becomes tailored to the specific needs of the end user depending on their role and their skillset.
Jurys Inn is seeing some terrific results, with employee turnover among new staff dropping. This employee group is traditionally the hardest group to retain for many hotel chains. So by improving staff retention, Jurys Inn has been able to reduce recruitment expenditure and streamline training costs. Consequently, this is working to enhance company culture, build strong teams and improve service delivery.
Jurys Inn’s success has not gone unnoticed. The company was a finalist for a prestigious industry Catey award, is a finalist in the Training Journal’s TJ Awards and awarded silver in the 'Best LMS Implementation' category in the E-Learning Age Awards.
Face to face training delivery has been reduced by 32% year on year, while the actual coverage of training has increased enormously: more than 26,000 individual courses have been completed by Jurys Inn employees to date.
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