National Express is the UK’s largest coach network, transporting 20 million passengers a year and servicing around 900 different locations across the nation. The organisation’s learners are dispersed across the country, as most of which are coach drivers. They are often remote and very time-poor so the challenge is to train them consistently, to a first class standard.
Historically the organisation delivered all their training face-to-face. Delivery was complex, often with a variety of content dispersed in different locations and displayed in different formats, both digital and paper-based. With the aim to introduce a more blended approach, National Express defined the need for a powerful digital solution to keep track of training and host content such as e-learning, resources and performance development reviews. Their solution had to be easily accessible and available for learners to log in anywhere and anytime necessary. James Rutter, Head of Learning and Development at National Express, comments on their requirements:
“We needed an LMS to bring all our resources together, kind of like a one stop shop for learning! We liked Totara because we wanted a system that we could put our own identity on and still have the ability to change things. We’re transitioning all the time and we needed a platform that could evolve with us as we go through our journey.”
Totara LMS has contributed to transforming the learning culture at National Express, which utilises digital technology to focus on engaging and supporting their learners. Additionally there has been a shift in behavioural change as staff have become more open to learning in their own time and realising the benefits of using their own devices too.
The feedback generated from the new platform has been extremely positive: the platform has saved employees time by streamlining resources in one place and organised their approach to training as a whole. The L&D team now have plans in place to increase user reach to 100% and get all coach drivers on board using the LMS for mandatory training this year.
Going forward National Express has plans to continue blending their approach to L&D, introducing more digital solutions and moving forward with learning technology and new innovations to fulfill the expectations of their learners.
“A key benefit for us is that our learners can access the system on multiple devices; our drivers out on the road can actually now complete training and development reviews in their own time and on their own mobile devices, which has been really positive for us.”
"Technical support was always at the end of the phone, Tim and Kiran were great and helped with the set up and ongoing support, even now we are 18 months into the roll out.”
Features of Totara LMS
Totara LMS is among the most feature rich LMSs on the market proving enormous return on investment for organisations worldwide. Its low cost of ownership makes Totara a clear winner for many but it’s the ability to produce immediate business benefits that sets Totara apart. Here are some of the ways Totara can help improve how your business performs.
LMS hosting and support
Our award-winning customer service standards and ISO 27001 certification ensure your LMS is secure, safe and well maintained. With Learning Pool you have dynamic, on-demand support to help you overcome challenges, whatever the time of day.
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