understand how to contribute to a positive workplace environment, deal with difficulties arising from diverse individual and/or organisational values and how to promote equality and diversity
looks at sustainability and corporate social responsibility as well as identifying how environmental issues can affect your organisation
this module looks at the need for information management, how to keep your information secure and the different methods of storing and communicating information
this module uses a series of narratives featuring child characters and concerned adults to illustrate what safeguarding is and who is responsible
looks at why and how money laundering occurs, why it’s against the law, and the measures that your organisation can take to guard against the practice
this course features gamified techniques, animation and video content. In this module, you’ll look at what the GDPR is and how you can help your organisation to be compliant. You’ll look at lots of examples and complete activities that will help build your confidence in this complex area.
in this module, you’ll look at what the STOMP campaign is trying to achieve, why people have been over medicated, how people should be supported and what to do if you think someone is being over medicated
this suite of five short modules explore what GDPR is as well as focusing on data handling, organisational responsibilities and data breaches
This module looks at the types of risks young people need to be wary of and offers advice on how we can help keep young people safe
a high level summary of the Financial Conduct Authority’s (FCA) Client Assets Sourcebook (CASS). We cover some basic definitions and look at the FCA’s expectation of handling client assets
on completion, you will understand security measures in the workplace and associated legislation, how to identify improvements to existing security measures and whether prescribed security measures are effective
covers what mental health is and why it matters, the range of mental health problems and how to spot some of the signs and symptoms
you will understand health and safety legislation, the need for a health and safety policy and the specific responsibilities of you and your manager when it comes to health and safety
everything you need to know about working with customers legally, including how to deal with customer complaints
covers how to recognise anti-competitive activities, understand the legal responsibilities of firms and individuals and how the Competition Act 1998 applies to all businesses
fraud can occur in any type and size of business, which means the revenue and long-term health of your business could be at risk unless you take action
offers an introduction to the Human Rights Act, what our rights and freedoms are and how they apply to our work. We also look at the Act through the prism of Brexit
helps you understand what coercive control is and how it might occur, recognise the different types of coercive control and understand who the perpetrators and victims are
provides an overview of fraud, UK law and FCA regulations as well as information on how to spot fraud, mitigating risks, employees responsibilities and reporting fraud
examines the regulatory responsibilities placed on firms in relation to chapter 10 – CASS Resolution Pack – of the Financial Conduct Authority’s – FCA – Client Assets Sourcebook -CASS
the aim of this module is to demonstrate how to take control of the customer conversation, through respectful assertiveness, intelligent planning, and effective questioning techniques
this module will give you a greater understanding of your role as a health or social care professional in providing positive intervention and support for people living with dementia
covers, what an approved person is and why they are necessary in the financial sector. It also details the process of becoming an approved person in the eyes of the FCA, the risks and responsibilities of approved persons and the changes coming to the approved persons regime in the not so distant future
follows on from the levels 1 and 2 titles on safeguarding in our suite of courses aimed at those who work in the health sector, taking learners to level 3 of the NHS Core Skills Framework
raising awareness of the extent of sharps injuries and to identify best practice in the prevention and management of sharps injuries
practical, up-to-date subject matter will be garnered from industry experts, with the module also serving as a showcase for numerous new ‘gamified elements’ of Adapt functionality. Featured topics include the importance of professionalism, effective communication and handling complaints
do you ever find it difficult to connect with someone you are supporting? How can you get to know the real person? In this module, you will learn how life story work can help tell someone’s story
recognise the different types of coercive control and understand who the perpetrators and victims are. This version is tailored to those who work in Children’s Services specifically.
explore the current threats of cybercrime and malware in the workplace and learn how to identify and avoid potential threats.
this module will provide you with an overview of consumer protection legislation and regulations currently in force within the UK.
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