With you every step of the way
Our experience has taught us that embedding an LMS in any organisation is challenging so we’ve built a support model that gives customers the confidence that we’ve got their back every step of the way.
Led by a dedicated Learning Consultant, your Totara LMS implementation and ongoing project matters to us every bit as much as it matters to you. Your Learning Consultant will help you set your strategy, communicate your roll out plan and measure the impact you are having on your business. All of this produces improved return on investment and clear business benefits.
Award winning support to drive your usage
We win awards for our customer service but its happy customers that make us most proud. Support from Learning Pool doesn’t enforce arbitrary limits – we’re committed to helping address the issues regardless of the cause. That’s why we’ll support your end users if you need us to and be on hand to deal with the small stuff so you can focus on the big picture to realise the benefit of your investment.
Our research tells us that usage of Totara by Learning Pool customers can be as much as 3 times higher than our competitors. And we know that the quality of our support plays a crucial role in making this happen.
Learning Pool Academy to give you the confidence you need
Helping you understand the LMS is critical to you getting the most out of it. This matters even more because Totara from Learning Pool is constantly improving and new features get switched on all the time.
We built Learning Pool Academy to help you keep pace with your LMS, giving you the on-demand resources you’ll need to become a pro with your learning management system. This free part of your service is packed full of videos, demos and more. And the great news? It’s actively managed by our team so you’ll always have someone to ask when you have a question or want to learn the best way to do something.
Free upgrades so you’re always up to date
We believe that when Totara LMS improves you should get the benefit, so you can expect to see improvements and brand new features added to your LMS every month. Our team works hard to implement an exciting roadmap of features and our customers love that their experience is getting better all the time. Even better, customers get to recommend new features that we add to our roadmap and deliver as the product grows.
We follow software best practices to guarantee the security of your system and the reliability of your data. This is all part of the Learning Pool service so it’s entirely free. Oh, and we do the work when you’re asleep because we know you don’t like the hassle!
Totara LMS extended to meet your needs
We know better than any other partner how Totara LMS works best and what can deliver a successful rollout for you. We’ve built extensions to the core product to improve the user experience, personalise the learning journey and create a flexible and customisable look and feel.
We've simplified course creation to make administrators lives easier and developed exciting apps to extend the learning experience and deliver learning offline.
Our extensions are available exclusively to Learning Pool customers but we contribute these back to Totara over time to guarantee a seamless experience and continued upgrade path.
Face to face programmes to create the right blend
Our customers agree that the most effective learning programmes are delivered as a blend. That’s why we built Seminar and contributed it back to Totara LMS for everyone to enjoy.
Seminar gives you complete control of your face to face programmes and reduces the administrative burden on your team. Room availability and booking are handled automatically while communication with your delegates is seamless. Seminar also delivers powerful reporting and post event follow up so you can focus on what matters: increasing attendance rates and improving the quality of the learning experience.
"Learning Pool’s fantastic support in getting us up and running allowed us to meet our tight implementation timescales. We needed to have our online appraisal system up and running within 10 weeks of signing on the dotted line and all of this was made achievable through Learning Pool's responsiveness and flexibility."
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